Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neonna Gillis

Lancaster,PA

Summary

Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping/computer skills and problem-solving. Also experienced in handling multiple tasks at once while remaining positive and composed in all types of situations. I am able to communicate efficiently with diverse groups as well as working with teens and children.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Lancaster Public Library
02.2023 - 07.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted in the cataloging of new books and materials.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Researched information related to patron inquiries using print resources or online databases.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
  • Operated networked and standalone PCs, photocopier, fax machine and scanner.

Shift Lead

Jersey Mike's Subs
08.2021 - 12.2023
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Ensured that all safety protocols were followed at all times.
  • Created weekly staff schedules to ensure adequate coverage.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Keep employees operating productively and working on task to meet business and customer needs.
  • Train and mentor new employees to maximize team performance.
  • Complete store opening and closing procedures and balanced tills.

Server

Evergreen Estate Retirement Community
10.2020 - 08.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods
  • Assisted in prepping ingredients for meals by washing, peeling, and cutting vegetables.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served food, and beverages and offered refills.

Education

GED -

CareerLink
11-2023

Mccaskey East
Lancaster, PA

Skills

  • Customer Service
  • Time Management
  • Conflict Management
  • Problem-solving skills
  • Training and mentoring
  • POS Systems
  • Administrative Skills
  • Team Collaboration and Leadership
  • Communication

Timeline

Front Desk Receptionist

Lancaster Public Library
02.2023 - 07.2024

Shift Lead

Jersey Mike's Subs
08.2021 - 12.2023

Server

Evergreen Estate Retirement Community
10.2020 - 08.2021

GED -

CareerLink

Mccaskey East

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Neonna Gillis