Candace Harris
Milwaukee,WI
Summary
Committed professional with extensive experience in high-pressure environments, notably at MTM Transportation. Excelled in dispatching procedures and stress tolerance, significantly enhancing customer satisfaction and operational efficiency. Skilled in data entry and schedule coordination, adept at leading teams to exceed targets through innovative strategies and meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Dispatcher
MTM Transportation
Milwaukee
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resident Care Coordinator
Platinum Communities
Milwaukee
07.2021 - 09.2023
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained new staff members on facility policies, patient care and medicine distribution.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Collaborated with healthcare providers to develop individualized care plans, optimizing residents'' quality of life.
- Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
- Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
Front Desk Supervisor
Best Western Hotel
Milwaukee
01.2018 - 07.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
West Allis Central High School
West Allis, WI06.2011
Skills
- Data Entry
- Dispatch software
- Dispatching procedures
- Stress Tolerance
- Schedule Coordination
Certification
Cbrf Certified
Timeline
Medical Dispatcher
MTM Transportation
09.2023 - Current
Resident Care Coordinator
Platinum Communities
07.2021 - 09.2023
Front Desk Supervisor
Best Western Hotel
01.2018 - 07.2021
High School Diploma -
West Allis Central High School