Sandy Lynn Wyatt
Dallas
Summary
Experienced customer service representative in numerous multifaceted environments ranging from medical dispatching, appointment scheduling, data collecting and order taking. I am an organized and dependable team player with the ability to undertake multiple projects simultaneously with accuracy, utilizing excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Medical Dispatcher
Medical Connections
01.2019 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency service teams according to high-priority calls.
- Offered professional and efficient service to patients and physicians along with handling challenging situations with ease.
Statistical Data Collector
ORI Results
09.2014 - 10.2017
- Collected payroll data for monthly estimates of employment, hours, and earnings for non-farm businesses.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Exceeded ongoing productivity and quality metrics as established.
- Assigned edit codes with 92% accuracy rate or better.
Education
Bachelor of Arts - Interdisciplinary Studies
Dallas Baptist University
Dallas, TX12.2004
Skills
- Microsoft
- Dispatch Coordination
- Medical Terminology
- Emergency Call Routing
- Dispatcher Monitoring
- Problem-Solving
- Appointment setting
- Accurate Recordkeeping
- Data Entry
- Efficiently works in virtual environment with the ability to communicate effectively with remote team
Timeline
Medical Dispatcher
Medical Connections
01.2019 - Current
Statistical Data Collector
ORI Results
09.2014 - 10.2017
Bachelor of Arts - Interdisciplinary Studies
Dallas Baptist University
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