Candace Leslie
Augusta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
MedRisk
King of Prussia, PA
12.2020 - Current
- Manage client records
- Provide policy and service information
- Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Complete various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Customer Service Representative
HD Supply White Cap
Marietta, GA
01.2018 - 12.2020
- Responded to customer order via telephone, email and fax correspondences
- Performed necessary follow-up to ensure customer expectations met
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Customer Service Representative
Electrolux
Augusta, GA
12.2013 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Medical Assistant Extern
Virginia Women’s Health Associates
Reston, VA
08.2013 - 10.2013
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Interrogator
United States Army
Fort Stewart, GA
11.2009 - 11.2012
- Screened intelligence sources and documents
- Prepared and analyzed reports on debriefings as needed
- Supported office personnel with personnel accountability
Education
Diploma - Medical Assistant
Everest College - Tyson’s Corner
Vienna, VA12.2013
High School Diploma - undefined
Buena High School
2009
Skills
- Customer Service
- Military Experience
- Data Entry and Maintenance
- Detail-Oriented
- Experience with decontamination and sterilization
Timeline
Customer Service Associate
MedRisk
12.2020 - Current
Customer Service Representative
HD Supply White Cap
01.2018 - 12.2020
Customer Service Representative
Electrolux
12.2013 - 08.2017
Medical Assistant Extern
Virginia Women’s Health Associates
08.2013 - 10.2013
Interrogator
United States Army
11.2009 - 11.2012
Diploma - Medical Assistant
Everest College - Tyson’s Corner
High School Diploma - undefined
Buena High School
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