Candace Marshall
Helena,AL
Summary
Dynamic office coordinator with a proven track record at Collision Pro, excelling in schedule coordination and customer service. Adept at managing sensitive information and maintaining financial records, ensuring seamless office operations. Recognized for enhancing client retention through exceptional communication and support, while fostering a productive work environment.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Office Coordinator
Collision Pro
Pelham, AL
11.2021 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Entering customer’s personal info in CCC as an opportunity, before the estimator takes a look at the vehicle.
- Update calls twice a week with progress of vehicle.
- Entering payments in customer file and closing repair plan.
- Final billing State Farm. Also doing events 1, 5, and 6.
- Maintaining all parts credits.
- Calling customers when an assignment sheet comes in, checking to see when they could stop by for an estimate.
- Scheduling appointments and confirming them.
- Well versed in CCC calendar.
- Keeping an ongoing lot list.
- Keeping up with all tow ins. Calling customer to let them know that there vehicle has arrived.
- Familiar with Quickbooks.
- Writing checks to vendors.
- Scanning each part ticket into RO in CCC and Quickbooks.
Office Manager
Steam King
01.2017 - 03.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Daycare Teacher
Kingwood Christian Child Development Center
Alabaster, AL
08.2004 - 12.2016
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Leasing Agent
DEL Development Corporation
Hoover, AL
11.2008 - 02.2011
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Leasing Agent
Engel
Hoover, AL
04.2007 - 05.2008
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
High School Diploma
Montevallo High School
Montevallo, AL05.2005
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
References
Steve Dickinson (Current Employer) 205-516-3840
Joey Ledlow (Estimator at 280 Paint and Body) 205-520-6673
Blake Gray (Office manager at Exclusive Auto Wholesale) 205-222-6966
Brian McCollum (Car Salesman at Exclusive Auto Wholesale) 205-503-0004
Jennifer Taylor (Owner/operator of Alpha Extreme Cheer) 205-296-0121
Timeline
Office Coordinator
Collision Pro
11.2021 - Current
Office Manager
Steam King
01.2017 - 03.2020
Leasing Agent
DEL Development Corporation
11.2008 - 02.2011
Leasing Agent
Engel
04.2007 - 05.2008
Daycare Teacher
Kingwood Christian Child Development Center
08.2004 - 12.2016
High School Diploma
Montevallo High School