Candace Ouellette
Franklin,NJ
Summary
Motivated Phlebotomist Technician experienced in error-free specimen collection and providing exceptional patient care. Demonstrated strong work ethic and adaptability through effective communication and rapid skill acquisition. Committed to contributing to team success and supporting organizational objectives.
Overview
20
20
years of post-secondary education
31
31
years of professional experience
Work History
Patient Care Technician, Medical Office Associate
Atlantic Health
Pompton Plains, New Jersey
08.2024 - Current
- Supported Radiology Technicians by delivering daily patient care and enhancing patient experiences in the Radiology Department.
- Supported Radiology Technicians by delivering daily patient care, enhancing patient experiences in the Radiology Department.
- Provided support during medical scans and examinations for patient comfort.
- Ensured safety by strictly adhering to infection control policies in patient care areas.
- Provided emotional support for patients and families during difficult times.
- Documented patient information accurately in an electronic health records system.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and collected patient information, including medical history.
- Provided support to clinical staff by preparing exam rooms and assisting with patient care needs.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Collaborated with team members to enhance patient experience and service delivery.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed clerical duties such as photocopying, faxing documents and scanning images into electronic files.
- Managed front office activities, such as filing paperwork, maintaining records and ordering supplies.
- Answered incoming calls, responded to inquiries and routed calls appropriately.
- Provided customer service support to address any questions or concerns about services offered at the clinic.
- Prepared charts for upcoming appointments.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for a physician by explaining the process.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
Baby Nursery Attendant
Aishes Chayil
05.2022 - 10.2022
- Cared for 8-12 newborns, ensuring hygiene and comfort through diapering, bathing, feeding, and laundry.
- Created a nurturing environment for postpartum mothers and their babies, supporting recovery and bonding.
- Enhanced recovery and bonding for postpartum mothers and their babies through a caring approach.
Ophthalmologist Assistant
Opticare
03.2002 - 08.2003
- Educated patients and gathered critical medical history to support patient care, performed basic eye exams, administered drops, and prepared and disinfected exam rooms.
- Cleaned and disinfected surgical equipment and rooms to ensure a sterile environment for procedures.
- Assisted ophthalmologists during patient examinations with patient examinations and procedures.
- Prepared examination rooms and maintained medical equipment cleanliness.
- Prepared examination rooms and maintained cleanliness of medical equipment to facilitate efficient patient care.
Education Counselor/Administrative Assistant
Nova Vision
06.1998 - 12.2001
- Managed front office operations, including phone communication, appointment scheduling, filing, and patient medical histories. Conducted topography analysis to support effective vision correction planning., Cleaned and sanitized patient exam rooms., education about laser vision correction, Coordinated surgery bookings for patient appointments., financing paperwork.
Medical Administrative Assistant
Fenwick Family Physicians
07.1995 - 06.1998
- Responded to phone inquiries, Organized and maintained files systematically., Executed copying tasks to maintain organized files., Coordinated appointment times to ensure timely patient visits., Cleaned and disinfected surfaces to ensure patient safety. and Ensured availability of necessary supplies for patient care. patient exam rooms.
- Assisted insurance verification and managed billing inquiries for patients.
- Processed medical records while ensuring strict confidentiality of patient information.
- Assisted in insurance verification and addressed billing inquiries, facilitating smooth patient transactions.
Education
Associates - Applied Science
Barton Community College
Great Bend, KS 09.2010 - 09.2026
Certificate of completion - Phlebotomy Technician
Phlebotomy School of New Jersey
Sparta, NJ 03.2024 - 05.2024
COVID-19 Contact Tracing -
John’s Hopkins University
Baltimore, MD 05.2020 - 05.2020
Administrative Assistant -
Advanced Technology Training
Dartmouth, NS 08.1994 - 04.1995
Grade 12 -
Halifax Christian Academy
Halifax, NS 09.1989 - 06.1992
Skills
- Patient documentation
- Electronic health records
- Mobility assistance
- Infection control
- Patient comfort support
- Team collaboration
- Clinical safety protocols
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Administrative support
- Adaptable
- Professional bedside manner
- Emotional support
- Qualified in patient transport
- Phlebotomy techniques
- Patient care
- Patient education
Timeline
Patient Care Technician, Medical Office Associate
Atlantic Health
08.2024 - Current
Certificate of completion - Phlebotomy Technician
Phlebotomy School of New Jersey
03.2024 - 05.2024
Baby Nursery Attendant
Aishes Chayil
05.2022 - 10.2022
COVID-19 Contact Tracing -
John’s Hopkins University
05.2020 - 05.2020
Associates - Applied Science
Barton Community College
09.2010 - 09.2026
Ophthalmologist Assistant
Opticare
03.2002 - 08.2003
Education Counselor/Administrative Assistant
Nova Vision
06.1998 - 12.2001
Medical Administrative Assistant
Fenwick Family Physicians
07.1995 - 06.1998
Administrative Assistant -
Advanced Technology Training
08.1994 - 04.1995
Grade 12 -
Halifax Christian Academy
09.1989 - 06.1992