Candace Parker
Lithonia,Georgia
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Liveops
Lithonia, GA
07.2007 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2002
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- Creative Problem Solving
Timeline
Customer Service Representative
Liveops
07.2007 - Current
High School Diploma -
Forest Park High School
Similar Profiles
David MooreDavid Moore
Customer Service Specialist at LiveOpsCustomer Service Specialist at LiveOps
April NoblesApril Nobles
Customer Service Representative at LiveopsCustomer Service Representative at Liveops
Josephus WrightJosephus Wright
Customer Service Executive at LiveopsCustomer Service Executive at Liveops