Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
Sentara Family and Internal Medicine Kingsmill
Williamsburg, VA
03.2022 - 03.2024
Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
Processed payments from patients using cash registers or computer software programs.
Patient Care Secretary
Sentara Family and Internal Medicine
Williamsburg, VA
12.2018 - 09.2020
Provided assistance with registration paperwork during new patient intakes.
Performed basic clerical duties such as photocopying documents and filing papers.
Established strong work network by building professional relationships with physicians and fellow employees.
Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
Admitting Rep I
Sentara Williamsburg Comprehensive Breast Center
Williamsburg, VA
06.2017 - 11.2018
Greeted patients and visitors, provided customer service, and answered inquiries.
Verified insurance eligibility prior to patient admission.
Processed admissions paperwork accurately and efficiently.
Coordinated pre-admission testing with physicians, nurses, or other staff members.
Maintained confidentiality of all patient records according to HIPAA regulations.
Managed incoming calls from patients, families, and other health care providers regarding admissions related issues.
Nursing Care Partner
Sentara Careplex Hospital
Hampton, VA
09.2015 - 06.2017
Provided patient-centered care to individuals of varying ages and physical abilities.
Assisted patients with activities of daily living such as bathing, dressing, eating, toileting, mobility and ambulation.
Monitored vital signs including temperature, pulse rate, blood pressure and respiration.
Provided emotional support and companionship to patients and their families.
Ensured that all documentation was completed accurately and timely according to established standards.