Results-driven professional with a track record of high enrollment levels and client retention. Known for exceptional communication skills and a strategic approach to sales, contributing to significant business growth.
Assisted Medicare recipients with tailored solutions for medical, dental, vision, pharmaceutical, and general healthcare needs
Managed multiple CRMs and research tools through effective organization and multitasking to streamline client interactions
Interview prospective clients to learn about their needs, discuss any existing coverage, then present and clearly explain insurance policy options based on those stated needs
Built and maintained a book of business by leveraging inbound and outbound leads alongside consistent client follow-up
Achieve high levels of enrollments through extensive product knowledge, thorough compliance procedures and skillful sales strategy
Ended Annual Enrollment Period (October 15 – December 7) as the top seller of my cohort, 72% retention and 31%
conversion
Server
JPA Management Restaurants
Chapin, South Carolina
12.2024 - 10.2025
Managed responsibilities across three distinct restaurant concepts within the same organization, quickly adapting to each brand’s service style, menu knowledge, and guest expectations while maintaining consistent performance
Delivered high-quality service in a fast-paced, high-volume casual dining environment, ensuring order accuracy and a welcoming guest experience
Coordinated with front- and back-of-house teams to maintain efficient service flow during peak and holiday periods, improving table turnover and overall guest satisfaction
Hospitality Operations Intern
Gibson Hospitality Ventures
Knoxville, TN
10.2024 - 04.2025
Rotated across key hotel departments including front desk, housekeeping, food & beverage, sales, and events to develop a comprehensive understanding of full-service hospitality operations
Collaborated with department leaders and engaged in executive mentorship sessions to enhance understanding of strategic management and operational frameworks in hospitality
Enhanced knowledge of guest service standards while facilitating interdepartmental communication to ensure seamless guest experiences
Server
Chartwell Golf & Country Club
Severna Park, Maryland
05.2023 - 08.2023
Coordinated with a team of 10+ staff members to manage high-volume dining service, ensuring efficient guest seating, order coordination, and timely food delivery to promote guest satisfaction
Delivered attentive, detail-oriented guest experiences in a fast-paced environment, upholding high standards of fine dining service
Supported large-scale events such as weddings, bar mitzvahs, baby showers, and golf tournaments, showcasing teamwork, leadership, and time management skills to deliver exceptional service
Education
Bachelor of Science - Business Administration, Management & Entrepreneur
The University of Tennessee, Knoxville
05-2025
Skills
Customer service
CRM management
Sales strategy
Client management
Timeline
Licensed Insurance Agent
OneDigital Advanced Health
10.2025 - Current
Server
JPA Management Restaurants
12.2024 - 10.2025
Hospitality Operations Intern
Gibson Hospitality Ventures
10.2024 - 04.2025
Server
Chartwell Golf & Country Club
05.2023 - 08.2023
Bachelor of Science - Business Administration, Management & Entrepreneur