Candi Hudson
Casselberry,FL
Summary
Adept at enhancing patient and customer satisfaction through critical thinking and exceptional organizational skills, my tenure at Walmart Specialty Pharmacy and Walmart has significantly reduced discrepancies and streamlined processes. Demonstrating HIPAA compliance and a knack for multitasking, I've effectively coordinated care and reconciled inventory, contributing to a notable efficiency increase.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Walmart Specialty Pharmacy
Orlando, FL
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the specialty pharmacy.
- Enhanced patient satisfaction by efficiently scheduling shipments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Merchandise Reconciliation Associate
Walmart
Orlando, OK
06.2015 - 12.2019
- Streamlined reconciliation processes for improved efficiency and reduced discrepancies in stock records.
- Maintained accurate documentation of merchandise movement to ensure proper accountability and reduce losses.
- Assisted in the planning and execution of store transitions, including floor resets and merchandise relocations, maintaining accurate inventory records throughout the process.
- Identified trends in inventory discrepancies, recommending process improvements to reduce future errors.
- Assisted with physical inventory counts, verifying the accuracy of electronic records and reconciling any variances found.
- Liaised with suppliers to address shipment discrepancies, facilitating timely resolution and minimizing impact on store operations.
- Contributed to the reduction of shrinkage rates by diligently monitoring merchandise movement and promptly addressing any discrepancies discovered during reconciliation efforts.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Project Team Associate
Walmart
Orlando, FL
01.2019 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Diploma In Medical - Billing And Coding
Concorde Career Institute
Orlando, FL12.2015
Skills
Critical Thinking Skills
HIPAA Compliance
Organizational Skills
Appointment Scheduling
Multitasking ability
Customer Service
Multi-Line Telephone Systems
Timeline
Patient Care Coordinator
Walmart Specialty Pharmacy
11.2022 - Current
Project Team Associate
Walmart
01.2019 - 11.2022
Merchandise Reconciliation Associate
Walmart
06.2015 - 12.2019
Diploma In Medical - Billing And Coding
Concorde Career Institute