Candice Banks
Yukon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Auto Claims Adjuster
CSAA Insurance Group
06.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Conducted thorough investigations of auto accidents to accurately determine liability.
Auto Claims Associate
Farmers Insurance Exchange
10.2019 - 06.2023
- Managed a high volume of daily claims while maintaining accuracy and organization, leading to increased productivity levels.
- Streamlined the claims process for increased efficiency by implementing organizational skills and attention to detail.
- Prevented potential fraudulent activity by meticulously examining documentation for inconsistencies or discrepancies during the claims process.
- Enhanced customer satisfaction by efficiently managing and resolving auto claims in a timely manner.
- Received recognition for outstanding performance in meeting departmental goals on a consistent basis, contributing to overall team success.
Auto Claim Specialist
State Farm
07.2018 - 09.2019
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics.
- Reduced claim handling errors by thoroughly reviewing policy coverages and applying accurate loss evaluations.
- Managed a diverse caseload of auto claims while maintaining strict adherence to company policies and procedures.
- Built strong working relationships with insurance adjusters, attorneys, medical providers, and others involved in the claims process.
- Increased team productivity by sharing best practices and collaborating on complex cases.
Education
Bachelor of Science - Business Administration And Management
Cameron University
Lawton, OK05-2026
Associate of Science - Medica Assisting
Oklahoma City Community College
Oklahoma City, OK05-2010
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Insurance policy knowledge
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Team collaboration
- Decision-making skills
Timeline
Auto Claims Adjuster
CSAA Insurance Group
06.2023 - Current
Auto Claims Associate
Farmers Insurance Exchange
10.2019 - 06.2023
Auto Claim Specialist
State Farm
07.2018 - 09.2019
Bachelor of Science - Business Administration And Management
Cameron University
Associate of Science - Medica Assisting
Oklahoma City Community College
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