Candice Cody
Crandall
Summary
With over 5 years of service, I have a strong understanding of mental health principles and compassionate client care. I am experienced with offering emotional support and crisis management. I utilize active listening and problem-solving techniques to provide non-judgmental, empathic, emotional crisis support using a crisis intervention model and suicide intervention techniques, as appropriate.
Overview
6
6
years of professional experience
Work History
988 Crisis Counselor
Lines For Life
Remote
09.2025 - Current
- Provide emotional support and crisis intervention for individuals in distress.
- Develop and implemented coping strategies to assist clients in managing immediate crises.
- Collaborate with multidisciplinary teams to ensure comprehensive care and follow-up services.
- Conduct assessments to identify client needs and appropriate resources for support.
- Provide timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
988 Digital Crisis Counselor
The Trevor Project
Remote
02.2024 - 07.2025
- Answered incoming chats and texts to provide crisis intervention support to LGBTQ youth.
- Conducted safety assessments in line with agency policies, funding, accreditation, and Lifeline Best Practices.
- Initiated police intervention procedures if a chatter was at immediate risk of harm.
- Consulted with Shift Leads and Master’s level Crisis Shift Managers on compliance issues, including mandatory reporting, HIPAA, and imminent risk.
- Managed case documentation, ensuring compliance with confidentiality standards and protocols.
911 Care Coordinator
Local Mental Health Authority
Dallas, TX
07.2022 - 02.2024
- Managed 80+ daily patient inquiries and emergency calls, providing timely non-clinical support and resources.
- Utilized EHR systems and Excel daily to document encounters, track service delivery, and generate reports for follow-up coordination.
- Triaged and routed cases to appropriate providers, reducing average response times by 20 minutes.
- Partnered with pharmacies, providers, and referral networks to resolve 95% of patient access issues on first contact.
Transaction Specialist I & II
Randstad and JPMorgan Chase
Lewisville, TX
04.2021 - 07.2022
- Processed and verified hundreds of documents daily, achieving 98% accuracy rate while meeting strict deadlines.
- Maintained performance among top 10% if team for productivity and compliance benchmarks.
- Developed professional reporting materials that improved workflow clarity, adopted by management to train new staff.
Housing Coordinator - CLOIP Program
Denton County MHMR
Denton, TX
02.2020 - 01.2021
- Supported 40+ active clients, navigating housing and insurance systems to secure stable placements.
- Coordinated services across multidisciplinary teams, resulting in a 30% improvement in case resolution speed.
- Conducted client education sessions, empowering individuals to achieve long-term housing retention rates of 85%.
Mental Health Technician
Perimeter Behavioral Health Hospital
Arlington, TX
10.2019 - 01.2020
- Documented 100% of interventions in EHR within required timeframes, ensuring accuracy for treatment teams.
- Facilitated therapeutic groups with up to 10 patients, improving compliance with treatment plans.
- Assisted with patient safety monitoring, contributing to a reduction in critical incidents.
Education
Bachelor of Science - Psychology
Texas Tech University
Lubbock, TX05.2018
Skills
- Suicide prevention
- Safety planning
- Adaptability and flexibility
- Motivational interviewing
- Documentation and reporting
- Trauma-informed care
Timeline
988 Crisis Counselor
Lines For Life
09.2025 - Current
988 Digital Crisis Counselor
The Trevor Project
02.2024 - 07.2025
911 Care Coordinator
Local Mental Health Authority
07.2022 - 02.2024
Transaction Specialist I & II
Randstad and JPMorgan Chase
04.2021 - 07.2022
Housing Coordinator - CLOIP Program
Denton County MHMR
02.2020 - 01.2021
Mental Health Technician
Perimeter Behavioral Health Hospital
10.2019 - 01.2020
Bachelor of Science - Psychology
Texas Tech University