Candice Concepcion
Cedar Hill,TX
Summary
Experienced and personable sales & client management professional with a multi-faceted background in operations, training, education and client service. Proven track record of cultivating strong business partnerships, exceeding revenue goals, and developing a team-oriented atmosphere. Career is backed with a B.A. degree in Social Behavior & Human Understanding, as well as professional (FIFA) and collegiate (NCAA DI) athletic soccer playing experience.
Overview
10
10
years of professional experience
Work History
Senior Clinic Manager
Skin Laundry
Dallas, TX
05.2023 - Current
- Managed & collaborated with a team of Nurse Practitioners, Medical Aestheticians and supporting management roles to ensure clinical protocols and patient outcomes
- Met & consistently surpassed business revenue goals through successful conversion rate & client retention strategies
- Managed operations, including inventory, membership management, and scheduling
- Maintained a clear understanding of updated or changed clinical protocols and product knowledge to assist in the success of the client experience and treatment outcomes.
- Reviewed reports and analytics on KPIs and clinic forecasting to measure efficiency levels
- Resolved internal and external complications through policy change and communication in staff meetings.
- Established solid relations with upper management and other clinics to coordinate interdepartmental information exchanges
Salon & Operations Manager
Pressed Roots
Dallas, TX
01.2023 - 03.2023
- Managed a team of 20+ staff, including onboarding, development, scheduling, and payroll
- Managed inventory, including placing orders, and pick up
- Consistently reviewed & presented key performance indicators and related to salon performance and productivity to upper management
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Implemented best practices and policies to ensure salon efficiency and excellent customer service.
Client Care Assistant Manager
Dr Dennis Gross Skincare
New York, NY
02.2018 - 09.2022
- Applied critical-thinking to effectively resolve escalated customer issues through chat, phone and ticketing omnichannels
- Trained, educated and managed all department new-hires on company policy, procedure, and expectations, and workflow
- Provided insightful communication and presentations on areas of growth to other departments to improve transparency and drive sales
- Collaborated regularly cross-functionally with marketing, web development, operations & regulatory departments to improve customer satisfaction and sales during promotions
- Identified and implemented best practices for payment fraud detection
- Experience with multiple CRM and website platforms (FreshDesk, Gorgias, Magento, Shopify, Kustomer, LiveChat)
- Supported in-store Brand beauty Events by educating clients and driving sales
- Regularly posted and interacted with influencers on company's Social Media page to create partnerships and collaborations
Paraprofessional
The Child School
New York City, NY
01.2017 - 02.2018
- Provided disabled students with personalized educational, behavioral and emotional support
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Created and maintained positive relationships with students, parents, and colleagues
- Collaborated with special education staff to develop Individualized Education Plans
Spa Client Coordinator
Nordstrom
Dallas, TX
03.2015 - 01.2016
- Collaborated closely with spa director & estheticians to uphold company policy, procedures and expectations
- Inputted client information into booking system accurately and completely to chart sales metrics
- Provided knowledgeable product details to clients to boost spa sales
- Worked closely with Account Executives and various Marketing teams to support in-store Brand Events
Education
Bachelor of Arts - Social Behavior And Human Understanding
University of Arizona
Tucson, AZ12-2014
Other Notable Achievements
- Former Professional FIFA Soccer Athlete, participated in 3 FIFA youth world cups
- Member of the University of Arizona NCAA Division I Women's soccer team
- 10+ years training in written and oral Spanish
- Travel Experience: USA, Canada, England, Germany, Switzerland, Ghana, Cameroon, Nigeria, Tunisia, Morocco, UAE, Thailand, Japan, Australia, New Zealand
- Maintains a Monetized Tik Tok page of 14k+ subscribers
Timeline
Senior Clinic Manager
Skin Laundry
05.2023 - Current
Salon & Operations Manager
Pressed Roots
01.2023 - 03.2023
Client Care Assistant Manager
Dr Dennis Gross Skincare
02.2018 - 09.2022
Paraprofessional
The Child School
01.2017 - 02.2018
Spa Client Coordinator
Nordstrom
03.2015 - 01.2016
Bachelor of Arts - Social Behavior And Human Understanding
University of Arizona
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