Candice Cowan
Cumming,GA
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Leslie’s Pool Company
Oceanside, CA
06.2025 - 06.2026
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed staff on sales techniques and product knowledge to enhance customer service.
- Analyzed inventory levels, implementing strategies to optimize stock management and reduce shrinkage.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer service.
Operations Manager
Home Depot Design Center
San Diego, CA
04.2023 - 06.2025
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Led cross-functional teams to implement process improvements across departments.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Streamlined store operations by implementing efficient processes and procedures.
Product Support Specialist - Training Instructor
The Home Depot
Remote
02.2022 - 04.2023
- Delivered training and support on technical products and order systems, ensuring team alignment with compliance and service standards.
- Developed and maintained internal support documentation to reduce customer service errors.
- Interfaced with field representatives to support real-time product inquiries and solutions.
Product Support Specialist - Training Producer
The Home Depot
Remote
01.2022 - 02.2022
- Managed virtual training sessions, ensuring participant engagement and adherence to standards.
- Led initiatives to improve training effectiveness, including the 'reverse shadowing' program that enhanced knowledge retention.
Product Support Technician
The Home Depot
Atlanta, Ga
02.2020 - 12.2021
- Delivered phone-based customer support, including technical troubleshooting and order follow-up.
- Used ServiceNow CRM to track, document, and resolve inquiries with a focus on first-contact resolution.
- Participated in service audits and quality reviews to improve the accuracy and responsiveness of the support team.
Education
Data Science -
Georgia State University
Atlanta, GA11-2025
Skills
- Customer service
- Store operations
- Hiring and training
- Shift scheduling
- Inventory management
- Team building and leadership
- Staff training
- Help Desk
- Call center
Certification
- HDI Desktop Advanced Support Technician
- HDI Advanced Troubleshooting and Problem-Solving
Timeline
Assistant Store Manager
Leslie’s Pool Company
06.2025 - 06.2026
Operations Manager
Home Depot Design Center
04.2023 - 06.2025
Product Support Specialist - Training Instructor
The Home Depot
02.2022 - 04.2023
Product Support Specialist - Training Producer
The Home Depot
01.2022 - 02.2022
Product Support Technician
The Home Depot
02.2020 - 12.2021
Data Science -
Georgia State University