Candice DeBerry-Brown
Euclid,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
11.2024 - Current
- Scheduled outpatient follow-up appointments for patients across multiple specialties, ensuring continuity of care and minimizing scheduling conflicts.
- Utilize a portable workstation to access active scheduling requests placed by physicians and nurses for outpatient specialty follow-up appointments.
- Enter patient hospital rooms to schedule face-to-face appointments, ensuring clear communication and personalized support.
- Manage and monitor scheduling workqueues for outstanding follow-up requests, proactively contacting patients to ensure timely appointment coordination.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Medical Records Processor
HealthMark Group
09.2023 - 11.2024
- Maintain strict confidentiality of all patient information and ensure compliance with agency prescribed release of PHI protocols, policies, and procedures as well as with all federal, state, local, OSHA and HIPAA regulatory standards.
- Answers inquiries relating to release of PHI process; including status updates, invoicing, or information contained in patients' charts.
- Reproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles.
- Processing all release of information (ROI) specifically medical record requests in a timely and efficient manner.
Quality Control Specialist
HealthMark Group
06.2021 - 09.2023
- Accurately enter in and verify information for 150+ medical record requests a day.
- Records any relevant notes on specific requests for further/proper handling throughout the request life cycle.
- Accurately identify and classify each request while working quickly to meet the high-volume demand.
- Works closely with Data Entry Manager to complete data entry for all requests.
Contact Center Specialist
Baylor Scott & White Health
10.2020 - 06.2021
- Identifies emergent health situations based on caller information and coordinates immediate triage.
- Responsible for calming upset customers by providing a composed and professional demeanor.
- Identifies and escalates priority issues for resolution.
- Accurately schedules, prepares and communicates appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with system and operating guidelines.
- Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff.
- Proficient in software system Epic.
Cashier/Customer Service
Wal-Mart
04.2015 - 10.2020
- Obtained, received, and bagged merchandise, totaled bills, accepted payment, and made change for customers in retail store.
- Greeted customers in person and by phone, answering questions, addressing concerns, and offering assistance as needed.
- Provided quick and helpful customer service with a smile.
- Issue receipts, refunds, credits, or change due to customers.
Education
High School Diploma -
Robert M. Shoemaker
05.2016
Skills
- Adaptability
- Ability to Multitask
- Ability to Work Under Pressure
- Customer Service
- Conflict Resolution
- HIPAA Compliance
- Data entry
- EMR
Timeline
Patient Service Specialist
Cleveland Clinic
11.2024 - Current
Medical Records Processor
HealthMark Group
09.2023 - 11.2024
Quality Control Specialist
HealthMark Group
06.2021 - 09.2023
Contact Center Specialist
Baylor Scott & White Health
10.2020 - 06.2021
Cashier/Customer Service
Wal-Mart
04.2015 - 10.2020
High School Diploma -
Robert M. Shoemaker
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