Hannah Ellis
Bothell,WA
Summary
Dynamic customer service professional with extensive experience in fast-paced environments. Expertise in communication, time management, and administrative support drives exceptional team collaboration and adaptability to evolving needs. Proven track record of reliability and strong focus on achieving results significantly enhance customer satisfaction. Committed to continuously identifying and implementing efficient processes to optimize time and delivery of tasks.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Providence Health & Services
Everett, WA
04.2025 - Current
- Spearheaded efforts in colleague recognition to enhance team cohesion and morale in daily operations.
- Facilitated patient registration processes, ensuring accurate data entry and efficient flow of information.
- Coordinated appointment scheduling for diverse medical services, optimizing patient access and provider utilization.
- Resolved patient inquiries and concerns, enhancing satisfaction through effective communication and problem-solving skills.
- Trained new staff on operational procedures, fostering a collaborative environment and promoting best practices in patient care.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Implemented electronic health record updates, maintaining compliance with regulatory standards and improving data accuracy.
Front Office Coordinator
IRG Physical Therapy
Marysville, WA
08.2024 - 04.2025
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed front desk operations, ensuring accurate check-in and check-out processes for patients.
- Developed patient communication protocols, enhancing engagement and satisfaction levels.
- Oversaw inventory management of office supplies, ensuring availability and cost-effectiveness.
- Facilitated interdepartmental communication to support cohesive team collaboration and operational efficiency.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Substitute Teacher
Northwest Independent School District
Justin, TX
01.2023 - 06.2024
- Implemented a variety of lesson plans left by teachers and supervised students in an array of grade levels.
Concessions and Sales
Spokane Indians Baseball Team
Spokane Valley, WA
06.2018 - 09.2022
- Worked on a cash register and fulfilled food orders for customers with speed and accuracy.
Sales Associate
Skechers
Spokane Valley, WA
06.2018 - 10.2021
- Worked one-on-one with customers to help them find their perfect shoe. I was a primary cashier and reorganized the store when needed.
Education
Elementary Education Major - Middle-Level Math Endorsement and Special Education Minor
Eastern Washington University
Cheney, WA12-2022
Diploma - undefined
Central Valley High School
Spokane Valley, WA06-2018
Skills
- Communication
- Time-Management
- Leadership
- Self-Motivation
- Problem Solving
- Adaptability
- Customer Service
- Technology (Computer)
- Organization
- Professionalism and ethics
LANGUAGES
English
Timeline
Patient Service Specialist
Providence Health & Services
04.2025 - Current
Front Office Coordinator
IRG Physical Therapy
08.2024 - 04.2025
Substitute Teacher
Northwest Independent School District
01.2023 - 06.2024
Concessions and Sales
Spokane Indians Baseball Team
06.2018 - 09.2022
Sales Associate
Skechers
06.2018 - 10.2021
Diploma - undefined
Central Valley High School
Elementary Education Major - Middle-Level Math Endorsement and Special Education Minor
Eastern Washington University