Candice Estrada
South Gate,CA
Summary
Dynamic professional with a proven track record in customer engagement and relationship building, honed across roles at Prosegur and other leading companies. Excelled in enhancing passenger experiences through professionalism and courtesy, achieving high satisfaction rates. Skilled in check-in processes and baggage handling, demonstrating significant performance improvements.
Overview
4
4
years of professional experience
Work History
Wheelchair Agent
Prosegur
Los Angeles, CA
04.2024 - Current
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservation and resolving related complaints and problems.
- Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs, such as passengers needing wheelchair assistance.
- Check-in passengers by scanning boarding passes and requesting wheelchair from the ticket counter.
Cashier Team Lead
Teddys Red Tacos
Los Angeles, CA
12.2020 - 10.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Line Cook
El Pescador Bell
Bell, CA
05.2020 - 12.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School Diploma -
South East High
South Gate, CA06.2020
Skills
- Professionalism and Courtesy
- Check-in processes
- Performance Improvements
- Baggage handling abilities
- Customer Engagement
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Wheelchair Agent
Prosegur
04.2024 - Current
Cashier Team Lead
Teddys Red Tacos
12.2020 - 10.2021
Line Cook
El Pescador Bell
05.2020 - 12.2020
High School Diploma -
South East High