Candice Phillips

• Supported records and information management, database operations, data analysis, compliance, and operational tasks within a Department of the Navy mission environment. Process and coordinate FOIA/PA requests in accordance with applicable laws and requirements, including intake, review, analysis, redaction, and release of responsive records. Develop and implement measures to identify, capture, preserve, organize, retrieve, and transfer relevant information and records throughout the command.
• Supported records and information management, database operations, data analysis, compliance, and operational tasks within a Department of the Navy mission environment. Process and coordinate FOIA/PA requests in accordance with applicable laws and requirements, including intake, review, analysis, redaction, and release of responsive records.
• Analyze statistical reports and dataset information to identify compliance trends, discrepancies, storage issues, records-management risks, and areas requiring management attention.
• Developed and maintained dashboards, metrics, and reports to provide leadership visibility into records-management compliance, operational performance, risk indicators, and organizational trends, facilitating informed decision-making.
• Design, develop, and manage organization-specific records repository datasets, including record types, retention schedules, user accounts, security groups, metadata, and storage locations.
• Monitored records-management compliance and conducted risk assessments across departments to identify compliance gaps, data-quality concerns, and information-management risks, enabling targeted corrective actions and process improvements.
• Engage personnel at all organizational levels and serve as a trainer and advisor regarding records-management programs, enterprise products, repository functions, and best practices.
• Ensure records activities comply with applicable federal regulations, agency policies, command directives, SECNAV M-5210.2, SECNAVINST 5216.5, and NARA requirements.
• Provide integration solutions between SharePoint and Content Manager to streamline workflows, improve metadata consistency, and strengthen enterprise-wide information governance.
• Research, analyze, and evaluate records and information in response to FOIA/PA requests and prepare analytical reports, status reports, and responses for management and requesters.
• Identify records containing PII and sensitive information and ensure appropriate classification, access, retention, safeguarding, and disposition requirements are followed.

• Coordinated organization and daily operational activities of General Services Administration (GSA) to enhance workflow and staff support.
• Managed electronic records and documents in accordance with federal retention requirements, destruction schedules, and archival standards.
• Created and administered records-management policies, procedures, and departmental guidance to strengthen compliance and operational consistency.
• Delivered executive and administrative support to program leadership by coordinating calendars, meetings, correspondence, and daily program-office operations.
• Prepared comprehensive briefings for internal and external stakeholders on organizational, personnel, and operational matters to support executive-level discussions and decision-making.
• Provided structured support in organizing, coordinating, and directing GSA operational and administrative activities.
• Managed calendar, travel, and meeting logistics, ensuring seamless scheduling and full meeting setup.

• Managed healthcare administrative, operational, privacy, compliance, documentation, and process-improvement activities to ensure streamlined operations and adherence to regulations.
• Supported healthcare compliance programs and implemented HIPAA, Privacy Act, and confidentiality requirements.
• Assisted the Director of Clinic Operations with managing electronic medical records (OCM) and ensured compliance with laws and regulations.
• In conjunction with the Director of Clinic Operations, leads team staff meetings to address clinical matters, operational issues, and to assist in resolving problems that may exist

• In conjunction with the Director of Clinic Operations, establish procedures for the reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management •

• Ensures that appropriate staff are trained

• Handles aspects of management, including direct supervision and mentoring of subordinate staff

• Managerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff.
• Served as Director in absence of Director of Clinic Operations.

• Led administrative operations while ensuring adherence to organizational policies, procedures, and standards.
• Established foundational administrative infrastructure, scalable processes, and governance frameworks to support organizational growth.
• Coordinated administrative operations across functional areas to enhance collaboration and streamline processes.
• Oversaw budgeting, procurement, resource allocation, and vendor management.
• Identified process improvements and developed administrative procedures to enhance communication and operational efficiency.
• Established and operated NAAG's Japan office to facilitate international collaboration and program initiatives, overseeing daily operations and staff coordination to achieve program objectives.