Candice Wilson

• Supervise and instruct small group of 5 clerical support staff performing routine and responsible clerical tasks in the Pediatric Outpatient Clinic
• Serves as Principal Assistant to the Assistant Coordinating Manager and the Coordinating Manager of practice.
• Complete clerical tasks such as filing, copying and distributing mail.
• Welcome patients and families and alert staff to arrivals of scheduled appointments via EPIC system.
• Execute record filing system to improve document organization and management.
• Interact with customers by phone, email or in-person to provide information.
• Develop correspondence letters, memos and emails.
• Recognize patient complaints prior to escalation and applying a variety of de-escalation techniques for effective resolution.
• Promptly receive and forward incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Perform multiple projects simultaneously using organizational and analytical skills.
• Enter patient demographics data using EPIC, following procedures to keep information private.
• Strategically distribute administrative tasks amongst 5 clerical staff and provide guidance to promote performance.
• Collect co-payments for services rendered
• Generate electronic EmblemHealth referrals for patients seeking outside Specialty services
• Adhered to social distancing protocols and wore mask or face shield
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Improved operations through consistent hard work and dedication
• Used critical thinking to break down problems, evaluate solutions and make decisions

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying and distributing mail.
• Developed correspondence letters, memos and emails.
• Embossed all appropriate patient forms to prepare charts for M.D.'s for patients visit.
• Reminder calls placed to all scheduled patients 3 days prior to visit.
• Scheduled appointments and follow-up appoints as per M.D. for each assigned patient.
• Liaised between patients, nursing, and M.D. to maintain patient centered care
• Monitored wait times for M.D's assigned and number patients waiting to be serviced.
• Ensured all services were rendered for patient prior to discharge.

Court Assistant-

• Ensure all applications and forms submitted or prepared are complete and legible;
• provide litigants with the appropriate forms and answer questions regarding how tocomplete forms;
• ensure that complete and accurate information is obtained;
• review submitted forms to ensure that all necessary information is included, before it is passed on for dataentry;
• inquire during initial interview if litigant ever had a case in Family Court;
• check the address of all parties to ensure the parties are filing in the correct county;
• ensure that all screening has been done properly;
• responsible for entering data correctly into UCMS;
• perform domestic violence screening on all petitions being filed;
• explain service of court papers;
• provide petitioners with a copy of all signed petitions and related paperwork before leaving petition room;
• Upload documents from EDDS into UCMS