Candida Hernandez-Parkerson
Phoenix,AZ
Summary
Dedicated Leasing Manager with expertise in implementing creative strategies to increase revenue. Strengths include performing apartment inspections, collecting market data and analyzing advertising sources for accuracy and effectiveness. Friendly and helpful to work weekends and evenings. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Leasing Manager
Western Wealth Communities
02.2023 - Current
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Avant Garde
01.2022 - 12.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
Pro Residential
11.2016 - 12.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
Education
No Degree - Horticultural Science
Yavapai College
Prescott, AZNo Degree - Real Estate
Arizona Real Estate
Phoenix Arizona Skills
- Key Relationships
- Maintaining Closing Ratios
- Event Planning
- Collections Procedures
- Collect Payments
- Advanced Bookkeeping Abilities
- Operational Reporting
- Microsoft Office
- Grounds and Facility Inspection
- Employee Motivation and Guidance
- Tenant Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Leasing Manager
Western Wealth Communities
02.2023 - Current
Property Manager
Avant Garde
01.2022 - 12.2022
Property Manager
Pro Residential
11.2016 - 12.2021
No Degree - Horticultural Science
Yavapai College
No Degree - Real Estate
Arizona Real Estate
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