De'Juan Armstead Jr.
Sandy Springs,GA
Summary
Dynamic and results-driven Leasing Manager with two years of experience in managing residential and commercial properties. Proven track record in driving occupancy rates, increasing tenant retention, and maintaining high levels of customer satisfaction. Expertise in overseeing leasing operations, team leadership, and property management, with a strong focus on achieving leasing goals, fostering positive tenant relationships, and ensuring compliance with all regulations. Skilled in sales, marketing strategies, and financial management, with a keen ability to implement efficient processes and deliver exceptional service. Adept at balancing multiple responsibilities and handling complex tenant issues with professionalism and tact.
Overview
4
4
years of professional experience
Work History
Leasing Manager
RMR Group
09.2023 - Current
- Arium at Morgan Falls (1200 unit property)
- Led a team of leasing agents, providing mentorship, training, and performance evaluations to ensure optimal team performance.
- Streamlined leasing processes, reducing average leasing cycle time by 15% through improved workflows and efficient task delegation.
- Managed daily operations of the leasing office, including overseeing schedules, implementing sales strategies, and ensuring excellent customer service.
- Successfully leased 15-25 units per month on average, achieving 95% of the leasing goal and contributing to a high occupancy rate.
- Negotiated lease terms and rental agreements, ensuring compliance with local laws while meeting company goals and tenant needs.
- Addressed and resolved tenant concerns and maintenance requests, ensuring high levels of tenant satisfaction and retention.
- Utilized CRM software to track leads, follow up with prospects, and maximize conversion rates.
- Prepared monthly reports on occupancy rates, leasing trends, and property performance for upper management.
- Coordinated with maintenance teams to ensure timely completion of repair requests, minimizing downtime and maintaining high tenant satisfaction.
Leasing Professional
GoldOller Real Estate Investments
12.2020 - 09.2023
- Legacy at Druid Hills (983 unit property)
- Managed daily and weekly marketing leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Established strong, professionals relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Assisted in the preparation of marketing materials for vacant units.
- Verified tenants incomes and other information before accepting lease applications.
Education
BBA - Business Administration
Clayton State University
Morrow, GA05-2023
Skills
- Property Tours
- OneSite
- Key Relationships
- Performance Optimization
- Leasing Reports
- Yardi
- Verfiast
- Knock
- Funnel
- LRO
- Snappt
- Resident Relations
- Social Media Marketing
- CRM
- Fair Housing Regulations
Timeline
Leasing Manager
RMR Group
09.2023 - Current
Leasing Professional
GoldOller Real Estate Investments
12.2020 - 09.2023
BBA - Business Administration
Clayton State University
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