Candise McGee
Valdosta,GA
Summary
Dynamic Customer Service Specialist with over 15 years of experience delivering exceptional support and fostering customer satisfaction. Expertise in managing customer interactions and maintaining detailed databases ensures efficient operations and quick resolution of issues. Proven ability to actively listen and address diverse needs, creating a positive environment for customers and enhancing their overall experience. Strong communication and problem-solving skills drive successful outcomes in high-pressure settings. Ready to leverage extensive background in customer care to contribute effectively to a new team.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Concentrix
02.2019 - 03.2025
- Maintained accurate customer service records and updated customer profiles in CRM systems along with documenting client interactions
- Developed and implemented customer service policies and procedures that improved processes and response times by 28%
- Provided personalized product recommendations and support to customers, resulting in a 31% increase in customer loyalty according to end of call survey
CUSTOMER CARE EXECUTIVE
Metlife Auto & Home
09.2014 - 02.2019
- Responded to customer inquiries in a timely and efficient manner, ensuring customer needs were met and expectations exceeded
- Collaborated with cross-functional teams to identify and resolve customer service issues
- Trained new customer service agents on customer service best practices, resulting in a 33% increase on customer satisfaction surveys
LOGISTICS COORDINATOR
Napa Automotive
Valdosta
11.2007 - 03.2014
- Overseeing the driver monitoring system that improves driver safety and compliance with regulations
- Coordinated with logistics and supply chain teams to ensure on-time and cost-effective delivery of goods and services
- Coordinated and managed team travel arrangements, scheduling and logistics
- Worked one on one with logistics teams to ensure timely and cost-effective delivery of products
Education
Communications -
University of Central Florida
Orlando05.2001
Skills
- Computer Skills
- Databases
- Customer Satisfaction
- Positive Attitude
- Communication Skills
- Conflict Resolution
- Active Listening Skills
- Order Processing
- Insurance Claim Processing
- Analytical Thinking
- Problem Solving
- De-escalation techniques
- Data entry
Timeline
CUSTOMER SERVICE SPECIALIST
Concentrix
02.2019 - 03.2025
CUSTOMER CARE EXECUTIVE
Metlife Auto & Home
09.2014 - 02.2019
LOGISTICS COORDINATOR
Napa Automotive
11.2007 - 03.2014
Communications -
University of Central Florida