Candy Gray
Longview,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Quality Assurance Analyst
Genpact
08.2021 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Fixed identified issues to increase productivity and boost workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
OJT Coach
Genpact
08.2021 - Current
- Collaborated with other coaches to create and execute game plans.
- Analyzed and evaluated agent performance metrics to identify areas of improvement.
- Offered constructive feedback to agents to to help reach the company's goal
- Coached agents on live calls
- provided feedback to management on the progress of each agent
- keep records of attendance
Accounts Receivable Clerk
Genesis Endeavors
08.2019 - 01.2021
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy in Sage.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- entered payroll hours for employee in the field
- heavy data entry
Special Needs Child Caregiver
EAK Good Neighbor Home Care
07.2018 - 03.2020
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Provided emotional support to enhance well-being and coping skills.
- Maintained clean and safe environment to prevent accidents and promote health.
- Worked with individuals with special needs to increase social skills and independence.
- Administered medication to manage symptoms and promote healing.
Dedicated Loan Specialist
Mr.Cooper
04.2017 - 07.2018
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Explained very technical financial information to applicants in easy to understand language.
- compared and evaluated possible customer solutions to meet customer's needs
- assisted with payoffs and foreclosures
- heavy data entry
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Manager
Waffle Shoppe
03.2015 - 10.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2013
Skills
- Improvement Recommendations
- Group Presentations
- Material Selection
- Mentoring and Training
- Data Analysis
- Issue Resolution
- Quality Assurance
- Call Monitoring
Timeline
Quality Assurance Analyst
Genpact
08.2021 - Current
OJT Coach
Genpact
08.2021 - Current
Accounts Receivable Clerk
Genesis Endeavors
08.2019 - 01.2021
Special Needs Child Caregiver
EAK Good Neighbor Home Care
07.2018 - 03.2020
Dedicated Loan Specialist
Mr.Cooper
04.2017 - 07.2018
Manager
Waffle Shoppe
03.2015 - 10.2016
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater
Similar Profiles
Afreen FatimaAfreen Fatima
Process associate at GenpactProcess associate at Genpact
Pankaj VermaPankaj Verma
Senior Operations Manager at GenpactSenior Operations Manager at Genpact
Detravia ThomasDetravia Thomas
Customer service specialist at GenpactCustomer service specialist at Genpact
Ashish SikligarAshish Sikligar
Assistant Vice President, Operations at GenpactAssistant Vice President, Operations at Genpact
Mary ScottMary Scott
Assistant Martial Arts Instructor at Longview Martial Arts AcademyAssistant Martial Arts Instructor at Longview Martial Arts Academy