Candy Prosser
Pawleys Island,SC
Summary
Excelled in optimizing operations and enhancing customer relations, achieving significant improvements in client satisfaction and team productivity. Skilled in bookkeeping and human resource management, driving efficiency and fostering a collaborative environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly effective and comfortable working with people at all levels within an organization.
Overview
32
32
years of professional experience
Work History
Owner
Waccamaw Heating & Cooling
12.2011 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Analyst/Case Manager
Genworth Financial
08.1992 - 05.2009
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Education
High School Diploma -
Amherst High School
Amherst, VANo Degree - Business
Averett University
Danville, VASkills
- Relationship Building
- Customer Relations
- Verbal and written communication
- Bookkeeping for Accounts Receivable and Payables
- Human Resource Management
- Customer Service
- Teamwork and Collaboration
- Goal Setting
- Employee Motivation
- Staff hiring
- Business Administration
Timeline
Owner
Waccamaw Heating & Cooling
12.2011 - 06.2024
Business Analyst/Case Manager
Genworth Financial
08.1992 - 05.2009
High School Diploma -
Amherst High School
No Degree - Business
Averett University
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