Candy Respress
Torrid
Peoria,United States
21
years of professional experience
Qualified Store manager with strong background in training and store management. Successfully led multiple teams to operational efficiency and enhanced customer satisfaction. Demonstrated expertise in employee development and inventory control.
Work History
Training Store Manager
3 Years 3 Months- Led onboarding processes, ensuring new hires understood company policies and procedures.
- Mentored staff, promoting a culture of continuous improvement and professional growth.
- Developed training programs to enhance team performance and operational efficiency.
- Analyzed sales data to identify trends and provide actionable insights for inventory management.
- Oversaw daily store operations, maintaining high standards of merchandising and visual presentation.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Streamlined training methodologies, resulting in improved retention rates among newly hired associates.
- Managed inventory effectively, ensuring optimal stock levels and minimizing losses due to shrinkage or obsolescence.
- Promoted from Assistant Store Manager to Training Store Manager due to demonstrated leadership skills, dedication to continuous improvement, and outstanding job performance.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
- Mentored junior staff members by providing valuable guidance on career growth opportunities within the organization.
- Implemented innovative merchandising strategies that captured customer interest and resulted in increased foot traffic and sales revenue.
- Oversaw, trained, and encouraged store personnel, promoting a a culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Collaborated with district managers on initiatives aimed at driving overall regional success through improvements in individual store KPIs.
- Maintained strict adherence to company policies and procedures, ensuring compliance with all relevant regulations while upholding brand standards at all times.
- Oversaw daily cash handling procedures accurately while maintaining security measures against theft or fraud.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to a a robust reporting tool that increased operational quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Opened and closed store 5 days per week.
Assistant Store Manager
9 Years 6 Months- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Hired, trained, and evaluated personnel in sales and marketing, managing workforce performance and alignment with business needs
- Reviewed inventory and sales records, preparing reports for management and budget departments to inform strategic decisions
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Review inventory and sales records to prepare reports for management and budget departments
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Provided customer service by greeting and assisting customers, addressing inquiries and complaints to enhance customer satisfaction
- Analyzed data to identify trends and insights for decision-making.
- Communicated regularly with supervisors, peers, and subordinates to ensure alignment on projects.
- Documented and recorded information accurately for future reference.
- Trained and taught team members on company policies and procedures.
- Gained experience using various tools and software, including LinkedIn, Facebook, and Microsoft Outlook.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Mentored and trained staff on product knowledge and sales techniques to enhance team effectiveness.
- Analyzed sales data to identify trends, optimizing inventory management and stock levels.
- Assisted in daily operations, ensuring efficient store performance and customer satisfaction.
Assistant Store Manager
11 Years 3 Months- Assigned employees to specific duties to enhance operational efficiency
- Provided coaching to team members to enhance their skills and performance.
- Scheduling associates to ensure the best customer experience
- Monitored sales performance and implemented strategies to drive revenue growth.
- Coordinated inventory management, optimizing stock levels and minimizing shrinkage.
- Collaborated with senior management on strategic initiatives to increase market share.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma or Equivalent - Basic Skills and Developmental/Remedial Education, General
Skills
Store operations
Staff scheduling
Mentoring
Manager training
Customer service
Team leadership
Decision-making
Effective leader
Communication skills
Adaptability and flexibility
Staff development
Employee scheduling
Timeline
Training Store Manager
Torrid
10.2022 - 01.2026Read More
Assistant Store Manager
Torrid
07.2016 - 01.2026Read More
Assistant Store Manager
Walmart
06.2005 - 09.2016Read More
Manual High School
High School Diploma or Equivalent from Basic Skills and Developmental/Remedial Education, General
Read More