Open To Work
CANDYCE BANFORD
Berwyn,IL
Work Preference
Summary
High-performing employee with 11 years of progressive experience in Customer Service, and Retail Management. Specialized focus in the areas of: Supervision of staff Accounts Receivable Human Resources Staff Training & Development Quality and Inventory Control Employee Scheduling Profit and Loss Management Instructional Techniques Sales and Forecasting
Overview
24
24
years of professional experience
Work History
Administrative Assistant-Peer Specialist
Chicago Recovery Communities Coalition
Chicago, Illinois
04.2024 - Current
- Coordinated schedules and calendars for executive team members.
- Coordinated and scheduled meetings for team members to discuss project updates.
- Composed letters, memos, reports, emails, and presentations to support management communication and decision-making.
- Maintained accurate filing systems for sensitive client information.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted in preparing reports and presentations for stakeholder reviews.
- Facilitated training sessions to improve staff knowledge on recovery resources.
- Supported outreach efforts by compiling resource materials for clients.
- Receiving all calls for orders
- Ordering all supplies
- Managing budget
- Processed shipments and coordinated logistics for incoming and outgoing packages to ensure timely delivery.
- Provided emotional support to clients in one-on-one sessions.
- Facilitated group discussions to promote peer connections and sharing.
- Assisted clients in developing coping strategies for daily challenges.
- Educated clients about available resources and support services.
- Collaborated with healthcare teams to coordinate client care plans.
- Documented client interactions and progress in case management systems.
- Acted as an advocate for client needs within the community network.
- Assisted clients with developing healthy coping skills to manage stressors.
Event Manager
Simple Touch Catering
South Holland, IL
07.2016 - 07.2019
- Managed all incoming calls for special events, ensuring prompt and effective communication.
- Handling budgeting and invoicing
- Oversaw budgeting and invoicing processes to maintain financial accuracy and accountability.
- Continue to handle all the logistics
- Continue to handle all the logistics
- Prepared post-event reports to evaluate outcomes and inform future planning.
- Compiled post-event reports to analyze event success.
Store Manager
Windsor-Joliet
Joliet, IL
03.2011 - 06.2016
- Focused on improving customer satisfaction through personalized service., tracking budget expenses, pricing vendor, staff result driven
- Ensured store stability and reputation by adhering to legal requirements and implementing compliance protocols
- Maintains department staff jobs by coaching, counseling and disciplining employees, planning Monitoring and appraising job results
- Coached, counseled, and disciplined department staff while planning, monitoring, and appraising job results to foster team development and accountability
- Maintained all administrative paperwork, making deposits, solving customer problems Responsible for opening and closing the store, payroll on a weekly basis
- Maintained policies and procedures, benefits and safety
Assistant Manager
The Limited
Orland Park, IL
10.2004 - 02.2011
- Managed visual setting, mapped, and executed floor sets.
- Assisted with hiring staff.
- Aided in onboarding and training new staff members.
- Helped with procedures for opening and closing the facility.
- Managed loss prevention strategies.
Secretary
Infiniti Hair Salon
Chicago, IL
03.2002 - 10.2004
- Greeted clients upon entering salon to create welcoming atmosphere.
- Scheduled client appointments efficiently.
- Addressed all customer complaints and identified resolutions.
Education
Diploma -
Illinois Community College Board
Chicago, ILSkills
- Office management
- Document preparation
- Budget management
- Time management
- Team collaboration
- Problem solving
- Effective communication
Timeline
Administrative Assistant-Peer Specialist
Chicago Recovery Communities Coalition
04.2024 - Current
Event Manager
Simple Touch Catering
07.2016 - 07.2019
Store Manager
Windsor-Joliet
03.2011 - 06.2016
Assistant Manager
The Limited
10.2004 - 02.2011
Secretary
Infiniti Hair Salon
03.2002 - 10.2004
Diploma -
Illinois Community College Board