Candyce Marko
Sterling Heights,MI
Summary
Dynamic customer service professional with a proven track record of over 15 years experience in customer relations, cash handling, merchandising, excelling in POS system operations and conflict resolution. Also a demonstrated ability to enhance customer relations and drive sales through effective communication and upselling techniques. Recognized for reliability and teamwork, known for strong communication skills, reliability, and the ability to build positive relationships with customers while maintaining efficient store operations. Experienced in both retail environments and family caregiving roles requiring compassion, organization, and attention to detail.
Overview
19
19
years of professional experience
Work History
Cashier
Pet Supplies Plus
Clinton Township, MI
08.2024 - 05.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in stocking shelves and organizing merchandise for optimal presentation.
- Educated customers on pet care products, promoting informed purchasing decisions.
- Participated in training new staff on operational processes and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Associate
Aldi
Utica, MI
02.2023 - 04.2024
- Assisted in daily store operations, ensuring efficient product placement and inventory management.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Collaborated with team members to maintain cleanliness and organization of store displays.
- Supported promotional activities by setting up signage and merchandising products effectively.
- Implemented effective time management strategies to optimize shift responsibilities and workflow efficiency.
- Contributed to achieving store performance goals through diligent task execution and teamwork efforts.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Caretaker
Father
Fraser, MI
07.2020 - 04.2023
- Assisted with daily care routines, ensuring safety and comfort for family members.
- Organized schedules and appointments to maintain efficient household operations.
- Supported meal preparation, promoting healthy eating habits within the household.
- Maintained cleanliness and organization of living spaces, enhancing overall environment.
Sales Associate
Pro Fireworks
Sterling Heights, MI
03.2019 - 07.2020
- Assisted customers in selecting fireworks, ensuring compliance with safety regulations.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory displays to enhance product visibility and accessibility.
- Educated customers about product features and safety guidelines, improving customer satisfaction.
- Collaborated with team members to execute promotional events, driving seasonal sales growth.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Caregiver
Father
Fraser, MI
03.2016 - 02.2019
- Provided full-time care and support for a family member undergoing cancer treatment.
- Coordinated medical appointments, treatments, and follow-up care with healthcare professionals
- Assisted with activities of daily living, including mobility, personal care, meal preparation, and household management.
- Communicated with doctors, nurses, insurance representatives, and support services to ensure continuity of care.
- Maintained medical documentation, billing records, and insurance paperwork.
- Managed household operations, including budgeting, shopping, cleaning, and scheduling.
Customer Service Representative
Kohl's
Sterling Heights, MI
10.2014 - 03.2016
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed transactions efficiently, maintaining accuracy during high-volume periods.
- Resolved customer complaints using effective communication and problem-solving skills.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Caregiver
Grandparents
Sterling Heights, MI
10.2010 - 09.2014
- Assisted with activities of daily living, including bathing, dressing, grooming, and mobility support.
- Managed medication schedules and monitored for changes in health and well-being.
- Coordinated medical appointments and provided transportation to healthcare visits.
- Prepared nutritious meals and accommodated dietary restrictions.
- Maintained a safe, clean, and organized living environment.
- Assisted with household tasks, including laundry, cleaning, and grocery shopping.
- Provided companionship and emotional support to improve quality of life
- Managed schedules, records, and important healthcare documentation.
- Advocated for the care recipient’s needs when communicating with medical professionals and service providers
Stock Associate
Meijer
Utica, MI
02.2007 - 08.2010
- Assisted in receiving and processing incoming inventory shipments.
- Ensured accurate stocking of merchandise on store shelves.
- Collaborated with team members to maintain organized stockroom procedures.
- Operated equipment for efficient inventory management and product placement.
- Supported promotional displays by arranging products according to planograms.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Education
High School Diploma -
Henry Ford II High School
Sterling Heights, MISkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Team collaboration
Customer service excellence
Reliability and punctuality
Customer relations
Written and verbal communication
Product restocking
Conflict resolution
Product knowledge
Issue resolution
POS system operations
Attention to detail
Inventory control
Order verification
Reports and documents
Records maintenance
Proficient in software
Multitasking and organization
Clear communication
Data entry
Basic math
Upselling techniques
Timeline
Cashier
Pet Supplies Plus
08.2024 - 05.2026
Associate
Aldi
02.2023 - 04.2024
Caretaker
Father
07.2020 - 04.2023
Sales Associate
Pro Fireworks
03.2019 - 07.2020
Caregiver
Father
03.2016 - 02.2019
Customer Service Representative
Kohl's
10.2014 - 03.2016
Caregiver
Grandparents
10.2010 - 09.2014
Stock Associate
Meijer
02.2007 - 08.2010
High School Diploma -
Henry Ford II High School