Candy Fischer

Oversee all General Merchandise Department Operations

• Set-up & maintain a smooth running, efficient, appealing retail environment for the GM department. Design displays, which are appealing to customers.
• Regulate seasonal promotions (i.e. holiday display themes, special events, etc.) & coordinate them w/other departments.
• Maintain sufficient quantities of stock to support demand & acceptable inventory turn ratio. Gauge stock movement on clothing, shoes, riding gear, helmets & accessories, household items & collectibles from 20 different vendors.
• Efficient w/computer system: Point-of-Sale and Parts & Service management computer software (Lightspeed, H-D Net, Polaris & Honda) required for GM management procedures for ordering, receiving, logging & pricing inventory, displaying, selling & restocking all merchandise.
• Employ sound management practices to ensure the GM department contributes acceptable levels of gross & net profit.
• Maximize return on investment of GM inventory & grow the volume of GM sales.
• Maintain budgeted revenue & expense objectives.
• Develop advertising sales, and promotional campaigns for merchandise. Take care of all Business Promo’s.
• Provide reports to the store owner & franchise regional managers as needed.
• Develop monthly & annual objectives for the department in collaboration w/the store owner.
• Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current w/merchandising trends & inventory control issues. Dealer Shows & Expos
• Set policies & procedures for the General Merchandise department.
• Provide superior customer service to both internal & external customers. Greet customers immediately, in a courteous & friendly manner.
• Handle telephone transactions quickly, & courteously.
• Point out any sales, specials, or new merchandise to staff & customers.
• Handle customer complaints reasonably, showing empathy & a positive attitude, & demonstrate a commitment to Superior Customer Service.
• Provide training for all GM employees, ensuring personnel are well trained & available when needed. Establish departmental work schedule, balancing the workloads of all employees.
• Establish job assignments & sales quotas for all GM personnel within their skill level.
• Manage employee performance (evaluate & council). Assist store owner w/recruiting, interviewing, hiring, & terminating employees. Maintain records of all employee performance reviews.
  

• Made outbound & received inbound calls from patients of the different hospital systems that we were contracted with.
• Helped patients understand their Explanation of Benefits (EOB)'s and bills
• Take insurance info if needed to submit claims & notated any claims that were not filed correctly & sent on for refiling of claim.
• If patient had financial need, advise & help apply for any financial assistance available or set up payment plans.
• Take payments using each hospitals unique payment portals
• Note each phone call & comply w/state & federal laws that govern our clients (HIPAA)

• Responsible for every aspect of day-to day supervision of retail store: including sales, staff, stock & management system. Liaising w/corporate office in Illinois.
• Recruit, train, supervise & schedule staff
• Maintaining budget, statistical & financial records
• Deal w/customer queries & complaints in person or over the phone
• Oversee pricing & stock control; maximizing profitability & setting sales targets.
• Prepare promotional materials & displays

• Blended role- Volunteer Coordinator for 75+ volunteers & work closely w/hospital CAO's direct reports & assist w/projects as needed for small 25 bed critical access hospital.
• Request Purchase Orders for invoices of all department projects & submit for payment. Request foundation grants for Emergency Patient fund & track expenses.
• Maintain department budget, run hospital gift store including ordering merchandise, pricing & sales, upkeep of books & month end reports - ensuring non-profit status was current w/state.
• Interview, onboard, schedule & set up training of all hospital volunteers. Lead Auxiliary board meetings to oversee fundraisers, scholarship & memorial fund programs & marketing of events.
• Work w/local high schools to bring in Junior & Senior students to fulfill volunteer Career Capstone Program experience & training in hospital departments per state requirements for college.
• Manage Outlook calendar & phones for CAO's executive admin when on vacation. Also assist w/making travel arrangements and setting up meetings & events for CAO.
• Assigning of hospital keys. FOBS & ID badges to all employees (about 200) & volunteers using QuickBase & S2 programs
• March 2013-2014 started out as assistant to CFO - assisting with month end check clearing, client billing, deposits, tracking CD's & hospitalist hours per Medicaid requirements. Also oversaw Materials Management ordering, receiving & inventory of supplies to all hospital departments.

• Under the supervision of Dr. Todd Eiden (Phoenix Behavioral Health, Two Rivers); I ran my own counseling practice working toward my state licensing requirements to become an LPC.
• Handled all aspects of in-take assessments, counseling of clients, billing of services & administrative duties.

• Caseworker for pregnant women, infant & children accounts as well as low income family & for the aging.
• Assisted with high dollar cases for families w/children in the NICU & elderly who needed a secondary insurance to their Medicare in order to be transferred to a nursing home facility.
• Also oversaw adoption & children w/special needs cases.