Canisha Tanksley
MATTHEWS,NC
Summary
Results-driven Assistant General Manager with expertise in recruiting, customer service, and financial management. Experienced in executing managerial and administrative tasks that enhance operational efficiency. Recognized for fostering staff performance, contributing to improved morale and productivity.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Holiday Inn Express Hotel
Memphis
11.2018 - 11.2023
- Supervised guest check-ins, check-outs, and room assignment coordination.
- Supervised staff scheduling, shift coverage, and daily guest service standards.
- Handled guest complaints and resolved service issues professionally.
- Trained front desk associates on hotel service standards and procedures.
- Managed front desk, housekeeping, and maintenance operations at Holiday Inn Express Hotel.
Insurance Customer Service Representative
Acceptance Insurance
Memphis
06.2018 - 11.2019
- Handled inbound calls and emails for Acceptance Insurance service requests.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Provided quotes on various types of insurance policies.
- Processed policy changes, renewals, and cancellations using Acceptance Insurance systems.
- Reviewed account information for accuracy and updated customer records.
- Fostered strong relationships with current and prospective clients to maintain client retention.
Call Center Sales Representative
Pizza Hut
Memphis, Tennessee
05.2015 - 11.2017
- Processed carryout and delivery orders for Pizza Hut guests by phone, ensuring a seamless ordering experience.l
- Entered customer orders into Pizza Hut point-of-sale system, facilitating accurate and efficient transactions.
- Verified addresses, phone numbers, and order details for accuracy.
Education
North West Prep Academy
Memphis, TennesseeSkills
- Guest relations management
- Customer relationship management
- Call management
- Quality control
- Technical troubleshooting
- Active listening
Timeline
Assistant General Manager
Holiday Inn Express Hotel
11.2018 - 11.2023
Insurance Customer Service Representative
Acceptance Insurance
06.2018 - 11.2019
Call Center Sales Representative
Pizza Hut
05.2015 - 11.2017
North West Prep Academy