Nicole Reis
Port St Joe
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Shipwreck Raw Bar
08.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Negotiated contracts with vendors to acquire competitive prices and quality products
Bar Manager
Shipwreck Raw Bar
01.2021 - 08.2021
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Shipwreck Raw Bar
01.2020 - 01.2021
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Account Development Manager
Barton & Associates
01.2016 - 12.2016
- Called on new and existing customers targeting specific lists, AOPs and products.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Serviced existing customer accounts and found opportunities for growth within sales territory.
Fraud Analyst
Macy's Credit & Customer Services
08.2015 - 04.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Guest Service Coordinator
Ruby Tuesday
01.2014 - 01.2016
- Adhered to state requirements in regards to health code standards.
- Led and directed team members on effective methods, operations, and procedures.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Bachelor of Science - Mathematics
The University of Alabama
Tuscaloosa, ALSkills
- Guest Relations Management
- Hospitality Service Expertise
- Sales Expertise
- Budgeting and Reporting
- Inventory Control
- Sales and Revenue Growth
- Team Leadership
- Effective Workflow Management
Timeline
Assistant General Manager
Shipwreck Raw Bar
08.2021 - Current
Bar Manager
Shipwreck Raw Bar
01.2021 - 08.2021
Bartender
Shipwreck Raw Bar
01.2020 - 01.2021
Account Development Manager
Barton & Associates
01.2016 - 12.2016
Fraud Analyst
Macy's Credit & Customer Services
08.2015 - 04.2016
Guest Service Coordinator
Ruby Tuesday
01.2014 - 01.2016
Bachelor of Science - Mathematics
The University of Alabama
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