Capri Mull
West Henrietta,NY
Summary
Service oriented MedSpa Manager that has assisted in the growth and success of 4 practices over the past 4 1/2 years. With almost 5 years of experience in the Aesthetic industry and over 15 years of experience in customer relations and sales, I am committed to building an engaged team and superior client relations for maximum return on investment.
Overview
20
20
years of professional experience
Work History
Practice Manager
Monroe MedSpa
Rochester , NY
09.2019 - Current
- Manages 4 MedSpa locations (Rochester, Buffalo, Orchard Park, Syracuse)
- Fully immersed and knowledgeable on all front end operations, such as, driving sales, daily schedules, client relations etc
- Approves timecards, time off requests and processed payroll
- Manages up to 26 employees at a time
- Responsible for daily operations: managed day to day activities of the MedSpa, ensuring that processes and procedures are followed efficiently
- Manages Staff: recruiting, interviewing, hiring, training, schedules, and supervising of employees working at the MedSpa
- Assists in the managing of the financial operations
- Maintaining inventory and supplies: Ensure that all equipment is properly maintained and functioning. Manage inventory to ensure an adequate supply of products and materials
- Creates and maintains electronic record management (EMR) systems to store data and develop reports.
- Develops and Implements policies and procedures related to patient care delivery in accordance and compliant with industry standards
- Manages vendor relationships for supplies and services related to the practice
- Resolves escalated client service issues in a timely manner while maintaining a high level of professionalism
- Marketing and promotion: developed marketing strategies to attract new clients and retain existing ones. Utilize various marketing channels to promote the MedSpas services
- Oversees lead conversion from phone calls, web and email channels
- Works as a technology implementation liaison for new equipment and software
- Continuing education: stay updated on the latest trends, advancements, and techniques in the medical aesthetic industry. Attend conferences, workshops, and training sessions to enhance knowledge.
Stay at Home Mom
SAHM
01.2006 - 09.2019
Day Spa Manager
Delmonte Hotel Group
Pittsford, NY
07.2004 - 07.2005
- Reviewed employee performance evaluations periodically for continual improvement.
- Oversaw spa renovation, coordinated with vendors and managed transactions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
- Scheduled appointments for clients using computerized booking software.
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Recruited, trained and monitored performance for 15 employees.
- Managed daily operations of the day spa, coordinating and overseeing staff schedules.
- Conducted team meetings to review sales goals and customer service standards.
- Planned special events such as promotional activities and product launches.
Education
Bachelor of Science - Food Marketing
Rochester Institute of Technology
Rochester, NY05-2004
Skills
- Policy and Procedure Development
- Continuous Improvement
- Referral Management
- Marketing
- Staff Management
References
- Adrian Daniels, Allergan Aesthetics, Practice Consultant
- Jill Spezzano, Galderma, Senior Account Manager
- Jennifer Bush, Allergan Aesthetics, Senior Business Development Manager
- Julie Nitsche, Empower Aesthetics, VP of Operations
Timeline
Practice Manager
Monroe MedSpa
09.2019 - Current
Stay at Home Mom
SAHM
01.2006 - 09.2019
Day Spa Manager
Delmonte Hotel Group
07.2004 - 07.2005
Bachelor of Science - Food Marketing
Rochester Institute of Technology
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