Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caprice Cornwell

Youngstown,OH

Summary

Demonstrates expertise in sales and effective communication, consistently exceeding sales targets. Skilled in credit analysis and telephone etiquette, adept at resolving complex issues and retaining clients through superior service. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Loan Specialist

Discover Finacial Services
08.2023 - Current
  • Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
  • Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
  • Consistently met or exceeded monthly sales targets, contributing significantly to the department's success.
  • Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.

Management Trainee Intern

Enterprise Holdings
05.2023 - 08.2023
  • Expanded industry knowledge by attending relevant workshops, seminars, and networking events as part of ongoing professional development efforts.
  • Strengthened interpersonal skills through daily interactions with team members, clients, and vendors.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Boosted customer satisfaction levels by actively addressing concerns and providing prompt resolutions.

Retail Sales Specialist

Spectrum
08.2021 - 05.2023
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.

Retail Sales Consultant

AT&T Mobility
01.2017 - 05.2021
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.

Education

Bachelor of Arts - Communication Studies

Youngstown State University
Youngstown, OH
05.2024

Skills

    Sales expertise

    Terms negotiation

    Effective Communication

    Customer Support

    Credit analysis

Timeline

Loan Specialist

Discover Finacial Services
08.2023 - Current

Management Trainee Intern

Enterprise Holdings
05.2023 - 08.2023

Retail Sales Specialist

Spectrum
08.2021 - 05.2023

Retail Sales Consultant

AT&T Mobility
01.2017 - 05.2021

Bachelor of Arts - Communication Studies

Youngstown State University

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Caprice Cornwell