Cara Bennett
Avon,IN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Gatsby's Pizza and Pub
Arlington Heights, IL
07.2021 - 08.2024
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Trained and mentored new staff on menu items and service protocols.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests and allergies.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender Shift Manager
Rep's Place
Rolling Meadows, IL
09.2018 - 06.2020
- Supervised daily bar operations, ensuring smooth workflow and high service standards.
- Trained and mentored new bartenders on beverage preparation and customer service techniques.
- Managed inventory levels, ordering supplies to minimize costs while maintaining quality standards.
- Implemented efficient staff scheduling, optimizing coverage during peak hours for improved service.
- Developed specialty cocktail menu, enhancing customer experience and driving repeat business.
- Resolved customer complaints promptly, fostering positive relationships and promoting return visits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender Shift Manager
Pearl Street Pizzeria & Pub
Indianapolis, IN
02.2014 - 10.2018
- Enforced compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
- Analyzed sales trends to adjust drink offerings, maximizing profitability through informed decision-making.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Education
Avon High School
Avon, IN05-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Order accuracy
- Supply restocking
- Hospitality service expertise
Timeline
Server
Gatsby's Pizza and Pub
07.2021 - 08.2024
Bartender Shift Manager
Rep's Place
09.2018 - 06.2020
Bartender Shift Manager
Pearl Street Pizzeria & Pub
02.2014 - 10.2018
Avon High School