Cara Dawes
Haines City,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cheesecake Factory Inc. Proven ability to enhance guest satisfaction and streamline operations through effective team collaboration and cash handling. Successfully improved response times by 20% at Ebay Enterprise, demonstrating expertise in performance improvement and high-volume dining environments.
Overview
12
12
years of professional experience
Work History
Server
Cheesecake Factory Inc
02.2017 - 01.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in food and beverage service, ensuring accuracy and adherence to presentation standards.
- Collaborated with kitchen staff to maintain efficient workflow during peak dining hours.
- Managed cash register operations, processing payments accurately and efficiently.
Busser
Cheesecake Factory Inc
02.2017 - 06.2020
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to expedite food service and streamline operations.
- Supported inventory management by restocking supplies and organizing storage areas.
Hostess
Cheesecake Factory Inc
02.2017 - 06.2020
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest satisfaction.
- Communicated effectively with kitchen and serving staff to coordinate service flow.
- Assisted in training new host staff on operational procedures and customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Customer Service Representative
Ebay Enterprise
02.2015 - 02.2016
- Resolved customer inquiries via phone and email, ensuring prompt and effective communication.
- Assisted in processing orders and returns, maintaining accuracy throughout transactions.
- Utilized CRM software to document interactions and track customer issues effectively.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Escalated complex issues to management, contributing to faster resolution times for customers.
Cashier
Tropical Smoothie Cafe
01.2013 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area and dining space.
- Assisted customers with menu selections, enhancing overall experience.
- Handled cash management accurately, ensuring proper change distribution.
Education
High School Diploma -
Palm Bay High School
Melbourne, FL05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Team collaboration
- Sales techniques
- Performance improvement
Timeline
Server
Cheesecake Factory Inc
02.2017 - 01.2025
Busser
Cheesecake Factory Inc
02.2017 - 06.2020
Hostess
Cheesecake Factory Inc
02.2017 - 06.2020
Customer Service Representative
Ebay Enterprise
02.2015 - 02.2016
Cashier
Tropical Smoothie Cafe
01.2013 - 01.2014
High School Diploma -
Palm Bay High School