Cara Forbes

-Oversaw community outreach performance of a team of COVID-19 Community Health Workers across five counties in western North Carolina, monitoring and evaluating performance while prioritizing and assigning workload to meet requirements of CHW outreach work in accordance with the State contract

-Developed strategies to guide CHWs in establishing fruitful relationships with community-based organizations in their assigned counties, creating and executing mass call and email campaigns with the goal of partnering with organizations to coordinate events geared towards educating the community about COVID-19 and the vaccines

-Guided, directed, trained, and assisted staff to ensure they were knowledgeable regarding methods, tools, and procedures with the State, Kepro, CDC, and all regulatory guidelines

-Ensured that turnaround times were met for client inquiries and complaints, following operating procedures

-Provided support and direction to staff for difficult situations with clients, practicing de-escalation techniques as needed

-Worked alongside a statewide team of Community Collaboration Advocates from other regions across North Carolina, collectively accomplishing an initial membership of over 333,000 at the launch of Medicaid Managed Care plans

-Solely responsible for planning, implementing, and coordinating sales and non-sales events and programs for all assigned products within territory of nineteen western North Carolina counties and eight tribal communities

-Spearheaded the review and revising of the company's North Carolina Tribal Engagement Strategy, utilizing a cross-functional team approach that included consultations with over thirty internal subject matter experts

-Tracked membership growth in assigned region, including adds, teams, market share, and net growth by county

-Managed local Medicaid field-based outreach campaigns and worked directly with Medicare & Retirement regional sales leaders to leverage Dual Special Needs Population outreach strategies and agent teams across segments

-Orchestrated signature member events, potential consumer events, community-based goodwill, and general awareness events

-Demonstrated understanding of applicable healthcare laws, regulations, contracts, and compliance requirements

-Strategized with marketing department on development of marketing campaigns and educational materials for growth

-Processed jackpot and COMP transactions, processing them promptly and accurately while demonstrating world-class, spotlight customer service and promoting the latest casino amenities and attractions to guests

-Completed jackpot transactions totaling over one quarter of a million dollars within first ninety days of hire

-Most often assigned to the High Limits Section of the casino floor, maintaining detailed familiarity with high-value players and casino guests

-Assisted with general event planning and coordination in corporate destination management as well as conference and meeting planning

-Collaborated with event coordinators to plan the Blue Jean Ball fundraising event, accumulating a profit of over $158,000 for MANNA Food Bank

-Corresponded with over 900 international attendees via email to answer their inquiries before the Grand Global Challenges Summit

-Worked as event staff at MANNA Food Bank's Blue Jean Ball and at the Bush Beans corporate meeting for the Biltmore Estate