Summary
Overview
Work History
Education
Skills
hobbies; social media
Timeline
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Cara Jonczak

Greensburg,Pennsylvania

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10+ years of experience to dynamic new position. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

10
10
years of professional experience

Work History

Front End Supervisor

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06.2013 - 08.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Some College (No Degree) - Psychology

Westmoreland County Community College
Youngwood, PA

Some College (No Degree) - Psychology

Indiana University of Pennsylvania
Indiana, PA

High School Diploma -

Greater Latrobe Senior High School
Latrobe, PA
2009

Skills

  • Delegation and Supervision
  • Listening Skills
  • Keenness
  • Hospitality Service
  • Coin and Currency Counting
  • Customer Transactions
  • Customer Satisfaction
  • Monetary Transactions

hobbies; social media

active social media user, engaging in current pop culture trends, building followings online in relation to my interests

Timeline

Front End Supervisor

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06.2013 - 08.2023

Some College (No Degree) - Psychology

Westmoreland County Community College

Some College (No Degree) - Psychology

Indiana University of Pennsylvania

High School Diploma -

Greater Latrobe Senior High School

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Cara Jonczak