Cara Readout
Grove City
Summary
High-energy and dependable salon manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Salon Manager
Akada Salon
Grove City
10.2019 - Current
- Managed inventory purchases and maintained supply levels for salon products.
- Resolved client concerns promptly to maintain a welcoming atmosphere.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Oversaw inventory control for retail products and supplies.
- Resolved guest complaints.
- Created monthly reports that tracked progress towards goals set by ownership.
- Scheduled employees and oversaw customer appointment calendar.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Trained new staff on salon procedures and customer service best practices.
- Fostered positive relationships with clients to enhance customer satisfaction.
- Developed marketing strategies to promote special events and services.
Stylist
AKADA salon
Grove City
10.2019 - 08.2021
- Consulted with clients to determine their styling preferences and needs.
- Executed various hair cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness and organization of workstations and salon areas.
- Educated clients on hair care products and maintenance techniques for lasting styles.
- Collaborated with team members to ensure smooth salon operations and customer satisfaction.
- Assisted in training junior stylists on techniques and salon protocols.
- Monitored inventory levels of hair products and tools for efficient service delivery.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Evaluated client's hair and physical features to determine style and cut plans.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Managed social media accounts by posting content related to fashion trends.
- Collected payment from customers and scheduled next appointments.
- Kept work area clean and neat to stay productive.
- Ensured that all styling areas were kept clean and organized at all times.
- Integrated new and trending techniques to serve customer needs and diversify offerings.
- Maintained records of client purchases and services rendered.
- Greeted each client and asked questions to determine fashion needs.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Scheduled appointments for customers using internal software system.
- Trained junior staff members in styling techniques and customer service standards.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Communicated with clients about haircare needs and suggested appropriate products to achieve styles.
- Collaborated with clients to increase profile and status through successful styling.
- Advised clients on proper care techniques for garments and accessories.
- Treated customers to shampooing and head massage to promote loyalty.
- Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided excellent customer service to ensure client satisfaction.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Pre-booked future appointments to increase repeat business.
- Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Followed updated techniques to color and treat hair and produce consistent results.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Stylist
Area 4 Hair Salon
Atlanta
03.2014 - 01.2015
- Consulted with clients to determine their styling preferences and needs.
- Executed various hair cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness and organization of workstations and salon areas.
- Collaborated with team members to ensure smooth salon operations and customer satisfaction.
- Educated clients on hair care products and maintenance techniques for lasting styles.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Monitored inventory levels of hair products and tools for efficient service delivery.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Evaluated client's hair and physical features to determine style and cut plans.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Managed social media accounts by posting content related to fashion trends.
- Collected payment from customers and scheduled next appointments.
- Kept work area clean and neat to stay productive.
- Ensured that all styling areas were kept clean and organized at all times.
- Integrated new and trending techniques to serve customer needs and diversify offerings.
- Greeted each client and asked questions to determine fashion needs.
- Evaluated client hair type, condition, and desired outcome to determine ideal services.
- Scheduled appointments for customers using internal software system.
- Attended trade shows and conferences to stay up-to-date with industry trends.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Assisted in organizing special events such as pop-up shops or fashion shows.
Education
Bachelor of Arts - Counseling Psychology
Ohio Christian University
Circleville, OH 09.2014 - 12.2016
Master Cosmetologist - Master Cosmetologist
The Paul Mitchell Cosmetology School of Atlanta
Atlanta, GA 09.2009 - 05.2010
Skills
- Inventory management
- Client consultation
- Staff supervision
- Customer relationship management
- Appointment scheduling
- Product knowledge
- Employee training
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Coordination skills
- Task delegation
- Multi-task management
- Commitment to quality and service
- Fast learning
Timeline
Salon Manager
Akada Salon
10.2019 - Current
Stylist
AKADA salon
10.2019 - 08.2021
Bachelor of Arts - Counseling Psychology
Ohio Christian University
09.2014 - 12.2016
Stylist
Area 4 Hair Salon
03.2014 - 01.2015
Master Cosmetologist - Master Cosmetologist
The Paul Mitchell Cosmetology School of Atlanta
09.2009 - 05.2010