Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caren Burke

Appleton,WI

Summary

Career experience across multiple spectrums of employment environments. Results oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions to enhance organizational performance.

Overview

40
40
years of professional experience

Work History

Guest Service Representative

Courtyard Appleton Riverfront Marriott
Appleton, WI
11.2024 - Current
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
  • Maintained high level of professionalism and discretion when dealing with guests.

Assistant Store Manager

Dollar Tree, Incorporated
Appleton, WI
02.2022 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Guest Service Representative

Super8 Hotel
Appleton, WI
04.2016 - 12.2021
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.
  • Facilitated and coordinated transportation services for guests.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.

Registered Nurse

Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.

RN Case Manager

Humana
De Pere, WI
11.1997 - 05.1999
  • Conducted comprehensive assessments of patient needs to inform effective care planning
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services
  • Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
  • Facilitated timely transactions between care settings by coordinating with healthcare providers, families, and insurance companies.

RN Medicare Nurse

Good Shepherd Services
Seymour, WI
01.1994 - 11.1997
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Implemented care plans for patient treatment after assessing physician medical regimens.

Field Staff Computer Help Desk Associate

Thrivent Financial
Appleton, WI
12.1984 - 10.1989
  • Provided on-site support to clients, resolving hardware and software personal computer and printer issues quickly and professionally.
  • Telephonically addressed Field Staff computer issues by listening and then asking probing questions to craft tailored solutions.
  • Provided step-by-step directions on company provided sales software diskettes.
  • Managed inventory of company software diskettes.

Education

Diploma - Medical Transcription

Fox Valley Technical College
Appleton, WI
06.2004

Associate Of Science - Nursing

Fox Valley Technical College
Appleton, WI
06.1993

Skills

  • Mainframe and personal computers
  • Microsoft Word, PowerPoint, Outlook, Excel
  • Customer engagement
  • Quality Improvement Initiatives
  • Advanced verbal and writing communications
  • Affiliate and Directive leadership
  • Independent and Collaborative decision maker
  • HIPAA expert
  • Detailed oriented

Timeline

Guest Service Representative

Courtyard Appleton Riverfront Marriott
11.2024 - Current

Assistant Store Manager

Dollar Tree, Incorporated
02.2022 - 10.2024

Guest Service Representative

Super8 Hotel
04.2016 - 12.2021

Registered Nurse

Holy Family Memorial Hospital
11.1999 - 05.2000

RN Case Manager

Humana
11.1997 - 05.1999

RN Medicare Nurse

Good Shepherd Services
01.1994 - 11.1997

Field Staff Computer Help Desk Associate

Thrivent Financial
12.1984 - 10.1989

Diploma - Medical Transcription

Fox Valley Technical College

Associate Of Science - Nursing

Fox Valley Technical College
Caren Burke