Caren Burke
Appleton,WI
Summary
Career experience across multiple spectrums of employment environments. Results oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions to enhance organizational performance.
Overview
40
40
years of professional experience
Work History
Guest Service Representative
Courtyard Appleton Riverfront Marriott
Appleton, WI
11.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery
- Maintained high level of professionalism and discretion when dealing with guests.
Assistant Store Manager
Dollar Tree, Incorporated
Appleton, WI
02.2022 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Guest Service Representative
Super8 Hotel
Appleton, WI
04.2016 - 12.2021
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Facilitated and coordinated transportation services for guests.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Registered Nurse
Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
RN Case Manager
Humana
De Pere, WI
11.1997 - 05.1999
- Conducted comprehensive assessments of patient needs to inform effective care planning
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Facilitated timely transactions between care settings by coordinating with healthcare providers, families, and insurance companies.
RN Medicare Nurse
Good Shepherd Services
Seymour, WI
01.1994 - 11.1997
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Field Staff Computer Help Desk Associate
Thrivent Financial
Appleton, WI
12.1984 - 10.1989
- Provided on-site support to clients, resolving hardware and software personal computer and printer issues quickly and professionally.
- Telephonically addressed Field Staff computer issues by listening and then asking probing questions to craft tailored solutions.
- Provided step-by-step directions on company provided sales software diskettes.
- Managed inventory of company software diskettes.
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WI06.2004
Associate Of Science - Nursing
Fox Valley Technical College
Appleton, WI06.1993
Skills
- Mainframe and personal computers
- Microsoft Word, PowerPoint, Outlook, Excel
- Customer engagement
- Quality Improvement Initiatives
- Advanced verbal and writing communications
- Affiliate and Directive leadership
- Independent and Collaborative decision maker
- HIPAA expert
- Detailed oriented
Timeline
Guest Service Representative
Courtyard Appleton Riverfront Marriott
11.2024 - Current
Assistant Store Manager
Dollar Tree, Incorporated
02.2022 - 10.2024
Guest Service Representative
Super8 Hotel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
RN Case Manager
Humana
11.1997 - 05.1999
RN Medicare Nurse
Good Shepherd Services
01.1994 - 11.1997
Field Staff Computer Help Desk Associate
Thrivent Financial
12.1984 - 10.1989
Diploma - Medical Transcription
Fox Valley Technical College
Associate Of Science - Nursing
Fox Valley Technical College