Caren Burke
Appleton,WI
Summary
Dynamic and passionate leader within diverse career environments. Talent for navigating challenges with strong problem-solving skills.. Known for adaptability, creativity, and results-oriented mindset. Strongly committed to the creation of positive customer satisfaction outcomes. Strategic thinker who understands the big picture to meet organizational objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Courtyard Riverfront Marriott
Appleton, WI
11.2024 - 02.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Assistant Store Manager
Dollar Tree Stores
Appleton, WI
02.2022 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and trained store cashiers.
Guest Service Representative
Double Tree Hilton Hotel
Neenah, WI
10.2023 - 12.2023
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Guest Service Representative
Super8 Motel
Appleton, WI
04.2016 - 12.2021
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
Registered Nurse
Holy Family Memorial Hospital
Manitowoc, WI
11.1999 - 05.2000
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse Case Manager
Humana
De Pere, WI
11.1997 - 05.1999
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
Registered Nurse MDS Coordinator
Good Shepherd Services
Seymour, WI
11.1994 - 11.1997
- Developed comprehensive care plans for all Nursing Home residents.
- Directed interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care
- Independent Project Management for resident medication risk mitigation..
Education
Diploma - Medical Transcription
Fox Valley Technical College
Appleton, WIAssociate of Science - Nursing
Fox Valley Technical College
Appleton, WISkills
- Personal Computer and Mainframe Computer Operations
- Microsoft 365, Word, Excel, and Outlook
- Affiliative and Directive team leader
- Independent and collaborative decision-maker
- Independent Project Management
- Time Management
- HIPPA privacy expert
- HHS Medicare Policies and Regulations
- Typing proficiency at 65 wpm
- Inbound and Outbound call center experience
- Conflict Resolution
Certification
- Quality Improvement Associate with the American Society for Quality
- Fundamentals of Life and Health Insurance I with Life Management Institute Association
Professional Society Affiliation
- American Society for Quality - Quality Improvement Associate
- Life Management Institute Association - Fundamentals of Life and Health Insurance Level 1
Timeline
Guest Service Representative
Courtyard Riverfront Marriott
11.2024 - 02.2025
Guest Service Representative
Double Tree Hilton Hotel
10.2023 - 12.2023
Assistant Store Manager
Dollar Tree Stores
02.2022 - 11.2024
Guest Service Representative
Super8 Motel
04.2016 - 12.2021
Registered Nurse
Holy Family Memorial Hospital
11.1999 - 05.2000
Registered Nurse Case Manager
Humana
11.1997 - 05.1999
Registered Nurse MDS Coordinator
Good Shepherd Services
11.1994 - 11.1997
Diploma - Medical Transcription
Fox Valley Technical College
Associate of Science - Nursing
Fox Valley Technical College