Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Caren Swenson

Tonawanda,NY

Summary

Dynamic professional with extensive experience at Wegmans Food Markets, Inc., excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing customer satisfaction through innovative merchandising. Skilled in vendor relationship management and fostering a collaborative work environment, driving continuous improvement and operational success.

Overview

23
23
years of professional experience

Work History

Department Manager

Wegmans Food Markets, Inc
09.1996 - 05.2019
  • Oversaw inventory management processes, achieving optimal stock levels while minimizing shrinkage losses.
  • Collaborated across departments to ensure coordination in meeting company-wide objectives.
  • Enhanced customer satisfaction rates and sales through creative merchandising and attentive service and prompt issue resolution.
  • Maintained professional work environment by proactively addressing conflicts and promoting open communication.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Business Administration And Management

SUNY Buffalo State
Buffalo, NY
06.1981

College Prep

Clarkstown High School South
West Nyack, NY
06.1977

Skills

  • Customer service
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Excellent attention to detail
  • Customer engagement
  • Retail management
  • Coaching and mentoring
  • Relationship building and management
  • Conflict de-escalation
  • Vendor relationship management
  • Personnel management
  • Innovation skills
  • Team building
  • Visual merchandising
  • Professional and courteous

Additional Information

Outside interests:

Cooking, gardening, garden art, painting, drawing, creating artistic displays, floral arranging and spending quality time with my family and grandchildren

Timeline

Department Manager

Wegmans Food Markets, Inc
09.1996 - 05.2019

Business Administration And Management

SUNY Buffalo State

College Prep

Clarkstown High School South