Caren Zendejas
Lancaster
Summary
Dynamic Shift Lead Manager and Receptionist with proven expertise in employee training and problem-solving. Excelled at The Habit Burger and Grill by optimizing inventory and enhancing team performance. Skilled in staff scheduling and critical thinking, consistently delivering high customer satisfaction and operational excellence. Demonstrates a strong work ethic and leadership, driving team motivation and efficiency.
Overview
6
6
years of professional experience
Work History
Shift Lead Manager
The Habit Burger and Grill
01.2020 - Current
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Set overall vision and provided team leadership.
- Developed staff training programs to improve skillsets and overall team performance.
Receptionist
Smile Dental Clinic
08.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Acquired signatures for consent to treatment.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Engineering -
Antelope Valley College
Lancaster, CASkills
- Team motivation
- Employee training
- Staff scheduling
- Cash handling
- Energetic and enthusiastic
- Punctual and reliable
- Problem-solving
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead Manager
The Habit Burger and Grill
01.2020 - Current
Receptionist
Smile Dental Clinic
08.2019 - 01.2020
Engineering -
Antelope Valley College
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