Carence Smith
Canoga Park
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols, and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
22
22
years of professional experience
Work History
IHSS Care Provider
State Of California
2009.05 - 2024.05
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
- Collaborated with healthcare professionals to develop personalized care plans for optimal results.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
Project Manager
BMikeRob Entertainment
2017.02 - 2023.12
- Negotiated favorable contracts for platinum selling artist LuhKel, securing more opportunities for growth and tour development.
- Increased artist exposure by strategic marketing and national TV win for artist Tyeler Reign winning Rap Game season 5 promotional campaigns.
- Managed financial budgets for LuhKel Triller college tour ensure efficient allocation of resources.
- Organized successful events, including concerts, showcases, and album releases, resulting in increased revenues and fan base expansion.
- Developed strong relationships with industry professionals to create networking opportunities for artists.
- Implemented effective social media strategies to increase artist visibility and foster community engagement.
Customer Service Supervisor
Cintas Corp
2007.01 - 2009.05
- Statistical reporting, call volume, quality trends, customer satisfaction indexes.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Financial Services Representative
Aig Sunamerica
2005.08 - 2006.12
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Maintained updated records of all financial transactions to support traceability.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
Senior Telephone Banker
Washington Mutual Bank
2002.05 - 2005.10
- Streamlined call handling processes for increased efficiency and reduced hold times for customers.
- Executed wire transfers, stop payments and account transfers.
- Exceeded monthly sales targets regularly through effective promotion of bank products tailored towards individual customer needs.
- Facilitated timely resolution of disputes by gathering relevant information from clients regarding transaction discrepancies.
- Maintained high-quality service standards, consistently meeting or exceeding performance metrics.
- Provided personalized account recommendations based on individual needs and financial goals.
Education
High School Diploma -
The Excelsior School
Hollywood, CA06.1992
Skills
- Data Entry
- Complaint resolution
- Call Management
- Account updating
- Administrative Support
Timeline
Project Manager
BMikeRob Entertainment
2017.02 - 2023.12
IHSS Care Provider
State Of California
2009.05 - 2024.05
Customer Service Supervisor
Cintas Corp
2007.01 - 2009.05
Financial Services Representative
Aig Sunamerica
2005.08 - 2006.12
Senior Telephone Banker
Washington Mutual Bank
2002.05 - 2005.10
High School Diploma -
The Excelsior School
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