Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carina Coleman

Medical Assistant
Huntsville,AL

Summary

I am a dedicated professional with a proven track record at Taco Bell, enhancing customer satisfaction and team performance through expert training and friendly service. Skilled in customer service and patient care experience, consistently exceeding performance goals. Specializes in creating positive customer experiences and improving patient care.

Overview

2
2
years of professional experience

Work History

Service Champion

Taco Bell
06.2022 - 08.2024
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
  • Greeted customers, answered questions and took orders.
  • Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
  • Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
  • Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.

Team Member Trainer

Taco Bell
02.2023 - 08.2024
  • Collaborated with managers to identify specific training needs for individual departments or teams.
  • Helped senior management build learning and development strategies focused on specific organizational needs.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Improved employee performance by developing and implementing customized training programs.

Education

High School Diploma -

Lee High School
Huntsville, AL

Alabama A&M University
Normal, AL
08.2022 - 05.2022

Ross Medical Education Center
Huntsville, AL
02.2024 -

Skills

  • Customer Service
  • Typing speed and accuracy
  • ICD-10-CM Coding Proficiency
  • Insurance coding (ICD-9 and CPT)
  • Medical terminology understanding
  • Phlebotomy
  • CPR
  • Immunization Administration
  • Physical Examinations
  • Taking and Recording Vital Signs
  • HIPAA Compliance
  • Patient Scheduling

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Ross Medical Education Center
02.2024 -

Team Member Trainer

Taco Bell
02.2023 - 08.2024

Alabama A&M University
08.2022 - 05.2022

Service Champion

Taco Bell
06.2022 - 08.2024

High School Diploma -

Lee High School

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Carina ColemanMedical Assistant