Carina Cruz
Stockton,CA
Summary
Detail-oriented professional with expertise in shipping coordination, record management, and customer relationship management. Known for effective communication and problem-solving skills, ensuring timely deliveries and accurate records.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
Livermore, California
2021.02 - 2025.05
- Coordinated with carriers to schedule timely pickups and deliveries.
- Maintained accurate shipping records in compliance with company policies.
- Assisted in resolving shipping discrepancies and tracking issues efficiently.
- Communicated with customers regarding shipment status and delivery schedules.
- Organized and maintained filing systems for efficient document retrieval.
- Assisted in scanning and digitizing records for electronic storage.
- Managed confidential information in compliance with company policies.
- Conducted regular audits of files to ensure accuracy and completeness.
- Prepared documents for archiving following established protocols.
- Organized and filed documents according to established procedures.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Reviewed files to check for complete and accurate information.
- Handled confidential material with discretion in accordance with company regulations.
- Maintained records of filing activities, including document tracking and storage locations.
- Verified accuracy of filing information prior to indexing documents into the system.
- Scanned and filed forms, reports, correspondence and receipts.
- Destroyed outdated and protected information in digital and physical formats.
- Scanned documents into electronic database system for archiving purposes.
- Updated and revised file categorization and storage protocols.
- Sorted information into chronological, alphabetical, or numerical order for easy retrieval. into chronological, alphabetical, or numerical order.
- Located missing records by searching files or contacting individuals assigned to records.
Receptionist
Stockton family Chiropractic
Stockton, California
2020.03 - 2021.02
- Greeted and welcomed patients in a friendly and professional manner.
- Managed appointment scheduling using clinic software for optimal patient flow.
- Answered phone calls promptly, addressing inquiries and providing information.
- Maintained patient records, ensuring confidentiality and accuracy at all times.
- Coordinated with chiropractic staff to streamline daily office operations.
- Handled billing inquiries, processing payments and verifying insurance details.
- Assisted in maintaining a clean and organized reception area for patients.
- Developed strong relationships with patients to enhance their overall experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
High School Diploma -
Venture Academy
Stockton, CA2008-05
Skills
- Shipping coordination
- Record management
- Data entry
- Document archiving
- Customer relationship management
- Billing inquiries
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Attention to detail
Languages
Spanish
Professional
Timeline
Customer Service Representative
DHL Supply Chain
2021.02 - 2025.05
Receptionist
Stockton family Chiropractic
2020.03 - 2021.02
High School Diploma -
Venture Academy