Carina Duque
Paramount,CA
Summary
Experienced auto claims adjuster with a several-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed to handle irate customers with ease and professionalism.
Overview
17
17
years of professional experience
Work History
Auto Claims Adjuster
Nevarez Body Shop
South Gate, CA
08.2011 - Current
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Determined liability based on facts gathered from investigations.
- Prepared detailed reports summarizing all aspects of the claims process.
- Managed multiple cases simultaneously while meeting established deadlines.
- Developed strategies for minimizing claim costs while ensuring customer satisfaction.
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
- Researched and verified insurance policy coverage.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
Customer Service Representative
Calidad Auto Sales
Canoga Park, CA
02.2008 - 01.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06-2008
Skills
- Risk assessment
- Project management
- Claims handling
- Damage mitigation
- Insurance regulations
- Time management
- Excellent customer service skills
- Proficient in MS word and Excel
- Bilingual fluent (Spanish/English)
Timeline
Auto Claims Adjuster
Nevarez Body Shop
08.2011 - Current
Customer Service Representative
Calidad Auto Sales
02.2008 - 01.2010
High School Diploma -
Canoga Park High School
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