Carina Martinez
Summary
Dynamic medical office professional with extensive experience at Facey Medical Group, excelling in patient scheduling and management. Proven ability to enhance operational efficiency through effective team collaboration and critical thinking. Recognized for streamlining appointment processes, ensuring compliance, and delivering exceptional patient service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Medical Office Receptionist
Facey Medical Group
Valencia
06.2023 - Current
- Scheduled patient appointments, collected co-pays, and verified insurance coverage to ensure smooth patient flow.
- Managed patient check-in and appointment scheduling to streamline office operations.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
Medical Receptionist
Optum Medical Group/UnitedHealth Group
Canyon Country
11.2022 - 06.2023
- Executed front-office duties in a fast-paced, customer-oriented clinical environment to support operational efficiency.
- Greeted patients and directed them to appropriate departments to enhance service flow.
- Rescheduled appointments for "bumped" patients to ensure continuity of care.
Front Desk/ Office Manager
Northwest Valley Medical Clinic, Inc.
07.2008 - 11.2022
- Oversaw daily medical operations, managing a staff of three employees, maintained inventory and purchases of medical and office supplies.
- Supervised office staff, facilitated efficient daily operations, and addressed challenges.
- Managed administrative duties, handled high volume of phone calls, collected and posted co-pays, and scheduled patients in a fast-paced environment.
- Monitored adherence to healthcare regulations and clinic policies, ensuring operational compliance.
Education
Medical Billing -
Antelope Valley College
01-2008
High School Diploma -
Sylmar High School
01-2002
Skills
- Patient scheduling
- Patient management
- Time management
- Organization
- Prioritization
- Team collaboration
- Decision making
- Stress management
- Critical thinking skills
- Quick learner
Timeline
Medical Office Receptionist
Facey Medical Group
06.2023 - Current
Medical Receptionist
Optum Medical Group/UnitedHealth Group
11.2022 - 06.2023
Front Desk/ Office Manager
Northwest Valley Medical Clinic, Inc.
07.2008 - 11.2022
Medical Billing -
Antelope Valley College
High School Diploma -
Sylmar High School