Carina Mendoza
McFarland,CA
Summary
Proven Receptionist with a track record of enhancing front desk operations at Prime Pulmonary and Sleep Center. Excels in multitasking and prioritization, ensuring efficient appointment scheduling and customer service. Demonstrates fluency in bilingual communication and a fast-learning ability, significantly improving client satisfaction and operational workflow.
Overview
6
6
years of professional experience
Work History
Receptionist
Prime Pulmonary and Sleep Center
Bakersfield, CA
03.2021 - Current
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments for clients, customers, and other visitors.
Receptionist
Ajitpal S. Tiwana MD
Bakersfield, CA
08.2020 - 02.2021
- Scheduled appointments for clients, customers, and other visitors.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Receptionist
Priority Urgent Care
Bakersfield, CA
06.2019 - 08.2020
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Processed payments and updated accounts to reflect balance changes.
Receptionist
Proximity Urgent Care
Bakersfield, CA
10.2018 - 05.2019
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered and directed incoming calls using multi-line telephone system.
Education
High School Diploma -
McFarland High School
McFarland, CA06-2014
Skills
- Appointment scheduling
- Multitasking and prioritization
- Telephone skills
- Multi-line phone system operation
- Positive and professional
- Front desk operations
- Fluent bilingualism
- Fast learner
Timeline
Receptionist
Prime Pulmonary and Sleep Center
03.2021 - Current
Receptionist
Ajitpal S. Tiwana MD
08.2020 - 02.2021
Receptionist
Priority Urgent Care
06.2019 - 08.2020
Receptionist
Proximity Urgent Care
10.2018 - 05.2019
High School Diploma -
McFarland High School
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