Carisma Crook
Lafayette,AL
Summary
Proven professional with a solid background in customer service and team collaboration, demonstrated during tenures at Aramark and Steak N Shake. Excelled in enhancing customer satisfaction and streamlining operations, achieving a significant decrease in queue times. Skilled in accurate cash handling and fostering positive customer relationships, embodying professionalism and empathy in every interaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
6
6
years of professional experience
Work History
Cashier
Aramark
08.2020 - Current
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adjusted work hours and stepped in for extra shifts as needed by the company.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted approximately over 500 customers per day
Packer
Hanwha Advanced Materials
06.2019 - 08.2020
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Reported identified issues to supervisor.
- Inspected packages diligently to ensure shipment quality and accuracy.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Consistently followed established procedures for injury prevention.
- Generated shipping labels for order fulfillment.
Cashier
Steak N Shake
08.2018 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Ensured accuracy by counting money in cash drawers at both beginning and end of shifts.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Boosted employee performance through mentoring on cashier duties.
- Teamed up with colleagues to meet sales goals.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
Associate In Science -
Southern Union State Community College
Wadley, AL05.2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
- Complex Problem-solving
- Team collaboration
- Order taking
Timeline
Cashier
Aramark
08.2020 - Current
Packer
Hanwha Advanced Materials
06.2019 - 08.2020
Cashier
Steak N Shake
08.2018 - 05.2019
Associate In Science -
Southern Union State Community College
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