Carissa Chilson
DeSoto,TX
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
03.2021 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Facilitated team building activities that fostered collaboration and camaraderie among the staff members.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Carhop
Sonic
05.2020 - 07.2020
- Increased customer satisfaction by providing prompt and friendly service.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained a clean and organized workspace for efficient food preparation and delivery.
- Ensured order accuracy, double-checking each order before delivering to customers.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
Education
Associate of Arts - Political Science
Dallas College
4849 W Illlinois Ave Dallas TX05.2027
Skills
- Sales proficiency
- Employee Performance Management
- Training Materials
- Leadership experience
- Order Taking
- POS System Operation
- Cleanliness standards
- Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Barista Trainer
Starbucks
03.2021 - Current
Carhop
Sonic
05.2020 - 07.2020
Associate of Arts - Political Science
Dallas College