I actively partake in a couple of Stansfied Vending leagues and participate in the annual tournament every year since I started
Carissa Hendrickson
Coon Valley,United States
Summary
Fast learning, driven individual with a background in pharmacy and customer service. Communicates daily with customers and doctors offices via phone calls, emails, and out window. Capable of multi-tasking and balancing job responsibilities in a productive manner within a fast-paced environment. Knowledge of inputting purchase orders and handling end of day register cash deposits.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Community Health Pharmacy
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked independently after minimal training on a Special Tablet System machine to quickly and efficiently produce strip-packaging for medication adherence.
- Processed insurance billing information.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
Bartender
The Stockyard Grill & Saloon
05.2023 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Pharmacy Technician
Genoa Healthcare
12.2021 - 02.2023
- Filled bubble packs with speed and precision without making errors.
- Registered and streamlined new enrollees with this pharmacy to start bubble pack services by collecting information such as medication lists and contact information for primary care physicians.
- Created medication change sheets for patients who had frequent changes to their med packs and accurately executed the change to medication packs in our possession before being shipped out to the receiver.
- Maintained excel spreadsheets of injections to be given, frequency, due dates, and fill dates.
Senior Certified Pharmacy Technician
Walgreens
06.2016 - 12.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed opening and closing duties.
- Conducted daily calls with patients regarding compliance with refills and proactively following up on new to therapy medications.
- Built schedules around employee availability.
- Reviewed and reconciled charge backs by obtaining any missing information required by third party adjudicators.
Sales Support
Fastenal
11.2020 - 07.2021
- Maintained accurate cycle counts on supplies.
- Input purchase orders.
- Submitted daily orders, picked ordered parts, and delivered to the account every morning.
- Repackaged parts based on reorder quantities.
- Contacted other branches for stocked items they were no longer using to minimize spending on minimum purchase level orders from vendors.
Customer Service Associate
Walgreens
03.2015 - 06.2016
- Recommended appropriate products to meet customers' individual needs.
- Promoted suggested sales items to help meet store goals.
- Ordered and reviewed inventory levels across the store for adequately stocked items for purchase, as well as expense supplies for the store.
- Operated photo department and created canvases, calendars, and magnet orders sent in by customers.
Education
High School Diploma -
Viroqua High School
Viroqua, WI05.2016
Skills
- Data Entry
- Telephone Etiquette
- Cash Handling
- Inventory and Stocking
- File and Record Management
- Customer Service and Support
Certification
- Certified Pharmacy Technician by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician in the state of Wisconsin
Interests
Timeline
Pharmacy Technician
Community Health Pharmacy
02.2024 - Current
Bartender
The Stockyard Grill & Saloon
05.2023 - Current
Pharmacy Technician
Genoa Healthcare
12.2021 - 02.2023
Sales Support
Fastenal
11.2020 - 07.2021
Senior Certified Pharmacy Technician
Walgreens
06.2016 - 12.2021
Customer Service Associate
Walgreens
03.2015 - 06.2016
- Certified Pharmacy Technician by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician in the state of Wisconsin
High School Diploma -
Viroqua High School
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